Guest Services Executive - Maternity Cover

Guest Services Executive - Maternity Cover

Saundersfoot, Pembrokeshire, United Kingdom

JOBTITLE – Guest Services Executive – St Brides Spa Hotel

DEPARTMENT – Front Office

RATE OF PAY – £12.92 per hour plus benefits

CONTRACT TYPE – Full Time – Maternity Cover

HOURS OF WORK – 37.5 hours per week

LOCATION – St Brides Spa Hotel, Saundersfoot, SA69 9NH

Join the ‘Greatest Story in Hospitality’ by becoming a Guest Services Executive at St Brides Spa Hotel.

• Previous experience in a guest service, reservations, sales or customer‑focused role
• Excellent communication skills with a professional and confident telephone manner
• Strong IT skills and experience using computer booking systems and Microsoft Office applications
• A passion for delivering exceptional customer service and creating memorable guest experiences
• The ability to build rapport quickly and identify opportunities to enhance guest stays through upselling
• Strong organisational skills with the ability to prioritise workloads in a fast‑paced environment
• Ability to work independently and as part of a busy team
• Experience using Opera, Concept or similar hotel management systems would be advantageous

• Deliver a genuine, warm and friendly welcome to every guest, creating a personalised experience at every opportunity
• Handle room, restaurant and spa reservations, ensuring all bookings are processed accurately and efficiently
• Respond to guest enquiries by telephone, email and online channels, delivering excellent service at all times
• Promote hotel facilities, spa experiences, dining options and special offers to maximise revenue opportunities
• Ensure all bookings, guest profiles, deposits and payments are accurately recorded and maintained
• Liaise closely with housekeeping and other departments to ensure guest requirements and special requests are fulfilled
• Highlight VIP guests and ensure appropriate arrangements are in place prior to arrival
• Support the achievement of departmental revenue targets and service excellence objectives

• Access to career development training from day one
• Discounts on food & beverage and hotel stays
• Discounted leisure membership
• Free GP virtual appointment service
• 24/7 wellbeing helpline
• NEST pension scheme
• Social Club
• Staff appreciation events
• Monthly and end‑of‑year awards

In the event we receive a high number of applications, we reserve the right to close this campaign early. All applicants must have the right to live and work in the UK. Documented evidence of eligibility will be required as part of the recruitment process, in line with current UK Visas and Immigration regulations.

The Celtic Collection is an equal opportunities employer and welcomes applications from all individuals, regardless of age or background.