Guest Services Executive - Maternity Cover

Guest Services Executive – St Brides Spa Hotel
Department: Front Office
Rate of Pay: £12.92 per hour plus benefits!
Contract Type: Full Time – Maternity Cover
Hours of Work: 37.5 hours per week
Location: St Brides Spa Hotel, Saundersfoot, SA69 9NH

: REQ
6590

Join the Greatest Story in Hospitality as one of our Guest Services Executive “Hospitality Heroes” based at our St Brides Spa Hotel – part of the Manor to Marina collection.

• Previous experience in guest service, reservations, sales or customer-focused roles
• Excellent communication skills with a professional and confident telephone manner
• Strong IT skills and experience using computer booking systems and Microsoft Office applications
• Passion for delivering exceptional customer service and creating memorable guest experiences
• Ability to build rapport quickly and identify opportunities to enhance guest stays through upselling
• Strong organisational skills with the ability to prioritize workloads in a fast‑paced environment
• Ability to work independently and as part of a busy team
• Experience using Opera, Concept or similar hotel management systems is advantageous

• Deliver a genuine, warm and friendly welcome to every guest, creating a personalised experience at every opportunity
• Handle room, restaurant and spa reservations, ensuring all bookings are processed accurately and efficiently
• Respond to guest enquiries by telephone, email and online channels, delivering excellent service at all times
• Promote hotel facilities, spa experiences, dining options and special offers to maximise revenue opportunities
• Ensure all bookings, guest profiles, deposits and payments are accurately recorded and maintained
• Liaise closely with housekeeping and other departments to ensure guest requirements and special requests are fulfilled
• Highlight VIP guests and ensure appropriate arrangements are in place prior to arrival
• Support the achievement of departmental revenue targets and service excellence objectives

• Access to career development training from day one
• Discounts on food & beverage and hotel stays
• Discounted leisure membership
• Free GP virtual appointment service
• 24/7 well‑being helpline
• NEST pension scheme
• Social Club
• Staff appreciation events
• Monthly and end‑of‑year awards

The Celtic Collection is an equal‑opportunity employer and welcomes applications from all individuals, regardless of age or background.