Guest Services Executive - St Brides Spa Hotel

Saundersfoot, Pembrokeshire, United Kingdom

Join the ‘Greatest Story in Hospitality’ by becoming one of our Guest Services Executive ‘Hospitality Heroes’ based at our St Brides Spa Hotel - just one of the fantastic opportunities we offer from ‘Manor to Marina’.

• Previous experience in a guest service, reservations, sales or customer-focused role
• Excellent communication skills with a professional and confident telephone manner
• Strong IT skills and experience using computer booking systems and Microsoft Office applications
• A passion for delivering exceptional customer service and creating memorable guest experiences
• The ability to build rapport quickly and identify opportunities to enhance guest stays through upselling
• Strong organisational skills with the ability to prioritise workloads in a fast-paced environment
• The ability to work independently and as part of a busy team
• Experience using Opera, Concept or similar hotel management systems would be advantageous

• Deliver a genuine, warm and friendly welcome to every guest, creating a personalised experience at every opportunity
• Handle room, restaurant and spa reservations, ensuring all bookings are processed accurately and efficiently
• Respond to guest enquiries by telephone, email and online channels, delivering excellent service at all times
• Promote hotel facilities, spa experiences, dining options and special offers to maximise revenue opportunities
• Ensure all bookings, guest profiles, deposits and payments are accurately recorded and maintained
• Liaise closely with housekeeping and other departments to ensure guest requirements and special requests are fulfilled
• Highlight VIP guests and ensure appropriate arrangements are in place prior to arrival
• Support the achievement of departmental revenue targets and service excellence objectives

As one of our ‘Hospitality Heroes’ you will receive a host of Company benefits such as -

• Access to career development training from day one
• Discounts on food & beverage and hotel stays
• Discounted leisure membership
• Free GP virtual appointment service
• 24/7 wellbeing helpline
• NEST pension scheme
• Social Club
• Staff appreciation events
• Monthly and end-of-year awards

• I am equipped, trained, and supported to do THE BEST JOB I CAN
• I am PROUD to be part of The Celtic Collection and would RECOMMEND IT TO OTHERS
• I work in an INCLUSIVE, FRIENDLY, POSITIVE and CONSTRUCTIVE environment
• I am encouraged to LEARN, GROW and DEVELOP and to try new things in my role
• I am THANKED and RECOGNISED for the work I do, and my VIEWS and IDEAS ARE VALUED
• I am CRYSTAL CLEAR ABOUT OUR AMBITION, and I CAN CONTRIBUTE TO IT EVERY DAY

In the event we receive a high number of applications, we reserve the right to close this campaign early. All applicants must have the right to live and work in the UK. Documented evidence of eligibility will be required as part of the recruitment process, in line with current UK Visas and Immigration regulations. The Celtic Collection is an equal opportunities employer and welcomes applications from all individuals, regardless of age or background.