Guest Services Executive - St Brides Spa Hotel

Saundersfoot, Pembrokeshire, United Kingdom

JOBTITLE– Guest Services Executive - St Brides Spa Hotel

DEPARTMENT– Front Office

RATE OF PAY– £12.92 per hour plus benefits!

CONTRACT TYPE– Full Time

HOURS OF WORK– 37.5 hours per week

LOCATION– St Brides Spa Hotel, Saundersfoot, SA69 9NH

– REQ
6652

Join the ‘Greatest Story in Hospitality’ by becoming one of our Guest Services Executive ‘Hospitality Heroes’ based at our St Brides Spa Hotel - just one ofthe fantastic opportunities we offer from ‘Manor to Marina’.

• Previous experience in a guest service, reservations, sales or customer-focused role
• Excellent communication skills with a professional and confident telephone manner
• Strong IT skills and experience using computer booking systems and Microsoft Office applications
• A passion for delivering exceptional customer service and creating memorable guest experiences
• The ability to build rapport quickly and identify opportunities to enhanceguest stays through upselling
• Strong organisational skills with the ability to prioritise workloads in a fast-paced environment
• The ability to work independently and as part of a busy team
• Experience using Opera, Concept or similar hotel management systems would beadvantageous

• Deliver a genuine, warm and friendly welcome to every guest, creating apersonalised experience at every opportunity
• Handle room, restaurant and spa reservations, ensuring all bookings are processed accurately and efficiently
• Respond to guest enquiries by telephone, email and online channels, delivering excellent service at all times
• Promote hotel facilities, spa experiences, dining options and special offers to maximise revenue opportunities
• Ensure all bookings, guest profiles, deposits and payments are accurately recorded and maintained
• Liaise closely with housekeeping and other departments to ensure guestrequirements and special requests are fulfilled
• Highlight VIP guests and ensure appropriate arrangements are in place prior toarrival
• Support the achievement of departmental revenue targets and service excellence objectives

• Access to career development training from day one
• Discounts on food & beverage and hotel stays
• Discounted leisure membership
• Free GP virtual appointment service
• 24/7 wellbeing helplineNEST pension scheme
• Social Club
• Staff appreciation events
• Monthly and end-of-year awards

As a Celtic Collection employee, you will be able to say –
I am equipped, trained, and supported to do
THE BEST JOB I CAN
I am
PROUD
to be part of The Celtic Collection andwould
RECOMMEND IT TO OTHERS
I work in an
INCLUSIVE, FRIENDLY,POSITIVEandCONSTRUCTIVE
environmentI am encouraged to
LEARN, GROW
and
DEVELOP
and to try newthings in my roleI am
THANKED
and
RECOGNISED
for the work I do, andmy
VIEWS
and
IDEAS ARE VALUED
I am CRYSTAL CLEAR ABOUT OUR AMBITION,andI CAN CONTRIBUTE TOIT EVERY DAY

In the event we receive a high number of applications, we reserve the right toclose this campaign early. All applicants must have the right to live and workin the UK. Documented evidence of eligibility will be required as part of the recruitment process, in line with current UK Visas and Immigration regulations.

The Celtic Collection is an equal opportunities employer and welcomes applications from all individuals, regardless of age or background.