Administrative Associate

Administrative Associate

We are currently seeking qualified candidates to join ZIPS Franchising as an Administrative Associate in our Savage, Maryland office. The Administrative Associate plays a key role in supporting daily business operations, maintaining organizational systems, coordinating vendors and office resources, and ensuring administrative processes run smoothly.

ZIPS Franchising is a growing, innovation-driven organization built on operational excellence, sustainability, and a strong commitment to franchisee success. ZIPS is known for its same-day, one-price business model. Our success is driven by a dedicated and knowledgeable team whose collective contributions support our franchise and the long-term growth of the organization. We value collaboration, continuous improvement, and accountability, as we strive to create a work environment where employees are empowered to contribute meaningfully, develop professionally, and support an exceptional franchisee experience.

The Administrative Associate is responsible for overseeing and coordinating the day-to-day administrative operations of the company to ensure efficient, organized, and compliant business operations. This role serves as the central point of contact for office administration, document and record management, vendor and policy renewals, and internal coordination.

This position is ideal for a highly organized, proactive professional who enjoys managing details, anticipating needs, and improving processes in a small, collaborative environment. This position is fully onsite and reports to the CEO.

Office & Administrative Management

• Serve as the primary administrator for day-to-day office operations
• Maintain and organize company records, files, and documentation (digital and physical)
• Establish and maintain consistent administrative processes and procedures
• Manage general office communications, correspondence, and scheduling as needed
• Assist with bookkeeping activities to include data entry, expense tracking, and reporting
• Monitor and maintain office supplies, subscriptions, and shared resources
• Point person for in-coming/out-going mail and deliveries

Executive and Team Support

• Independently manage recurring operational responsibilities, coordination activities, and administrative priorities that enable executive and team effectiveness
• Prepare draft correspondence, summaries, or documentation for executive review
• Support internal coordination across the team, including scheduling and logistics

Policies, Renewals & Compliance Support

• Track and coordinate renewal timelines for company policies, agreements, and services (e.g., insurance policies, service contracts, licenses)
• Proactively reach out to vendors, brokers, and service providers as renewals approach
• Maintain organized records of current agreements, expiration dates, and key terms
• Assist with updates to standard agreements, templates, and internal documentation in coordination with leadership and external advisors
• Support compliance tracking related to business operations

Vendor & Service Coordination

• Act as the primary point of contact for office-related vendors and service providers (e.g., insurance brokers, IT support, office services)
• Maintain vendor contact information, contracts, and documentation

• High school diploma or equivalent
• 2 years of experience supporting executive leadership
• Strong organizational, communication and time-management skills
• Proficiency with Microsoft Office including Word, Excel, Outlook, and Power Point
• Experience working with Click Up project management software preferred
• Ability to manage multiple responsibilities and prioritize work independently

• Starting Salary $60,000 commensurate with experience.
• Paid Time Off (PTO)
• Health Insurance
• Dental Insurance
• Vision Insurance
• 401K Retirement Plan

ZIPS Franchising LLC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy (including childbirth, lactation, and related medical conditions), physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), national origin, ancestry, military and veteran status, and any other characteristic protected by applicable law.