Accounts Receivable Specialist - Bi-Lingual

Accounts Receivable Specialist

The Accounts Receivable Specialist is responsible for managing all aspects of accounts receivable, including invoicing, payment recording, collections, customer account maintenance, and dispute resolution. This position plays a vital role in maintaining accurate financial records, supporting cash flow, and delivering excellent customer service.

In addition to accounts receivable responsibilities, this position serves as a backup to the Front Counter/Scale operation by covering breaks, providing afternoon coverage, and filling in during PTO or other absences. The role requires strong customer service skills, attention to detail, and the ability to work effectively in a fast-paced environment.

Essential duties and responsibilities include:

• Process customer invoices accurately and timely, ensuring all supporting documentation is complete.
• Enter and apply daily cash receipts, including customer deductions and adjustments.
• Research and resolve customer deductions, billing discrepancies, and account disputes.
• Manage customer scorecards and dispute fines or chargebacks within designated timelines.
• Process credit card payments and maintain accurate payment records.
• Communicate with customers regarding account balances, billing issues, payment status, and collection activities.
• Investigate outstanding accounts and proactively pursue collection efforts before accounts are placed on credit hold.
• Notify management of significant customer deductions, disputes, collection concerns, or unusual account activity.
• Perform credit reviews and assist with credit checks for new and existing customers.
• Release customers from credit hold as authorized.
• Assist with audits, compliance requirements, reporting, and documentation requests.
• Maintain confidentiality of financial and customer information.

Billing and administrative functions include:

• Verify daily service history reports for billing accuracy and release completed loads for invoicing.
• Process billing and invoicing for designated customers and accounts.
• Prepare and distribute operational and financial reports as assigned.
• Bill local rental containers and other customer services.
• Support transportation and operations teams with reporting, reconciliations, and documentation.
• Set up new customers and customer sites within company systems.
• Process rate change documentation as needed.
• Order office supplies and coordinate office administrative needs.
• Receive, sort, and distribute incoming mail.
• Prepare packages and shipments through approved carriers.
• Assist management with special projects, reporting, and administrative tasks.
• Answer incoming telephone calls and direct inquiries appropriately.

Front counter/scale backup responsibilities include:

• Provide daily front counter and scale coverage during employee breaks and afternoon shifts.
• Serve as primary Front Counter/Scale Operator during planned and unplanned absences.
• Weigh trucks in and out utilizing company scale systems and software.
• Process scale tickets, shipping and receiving documentation, and customer transactions.
• Serve as a customer service representative for drivers, customers, vendors, and visitors.
• Ensure accurate recordkeeping of inbound and outbound shipments.
• Coordinate communication between operations, transportation, drivers, and customers.
• Maintain compliance with all plant safety requirements and site procedures.

General responsibilities include:

• Maintain an organized and professional work environment.
• Demonstrate strong teamwork and collaboration across departments.
• Follow all company policies, safety procedures, and compliance requirements.
• Perform other duties as assigned.

Required skills and abilities include:

• Excellent verbal and written communication skills.
• Strong organizational and time management skills.
• High level of accuracy and attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong customer service and problem-solving skills.
• Proficiency in Microsoft Office, including Excel, Word, and Outlook.
• Ability to learn company software systems and scale operations.
• Strong mathematical and analytical abilities.
• Ability to maintain confidentiality and handle sensitive…