Service Sales Account Manager

Job Description

Service Sales Account Manager

Greater Minneapolis-St. Paul Area | Full-Time | Commercial HVAC Services

We are seeking a driven and relationship-focused Service Sales Account Manager to join our growing commercial HVAC service team in the greater Minneapolis-St. Paul area. This role is ideal for a professional who thrives in a client-facing environment, understands HVAC service operations, and excels at building long-term customer partnerships.

If you enjoy managing accounts, identifying growth opportunities, and working closely with operations to deliver exceptional service - this could be the right opportunity for you.

Key Responsibilities

• Manage and grow a portfolio of commercial HVAC service accounts
• Serve as the primary client liaison for service-related needs, performance, and issue resolution
• Develop, price, and manage preventive maintenance agreements and service contracts
• Coordinate scheduling, dispatch, and resource allocation with service operations teams
• Prepare proposals, renewals, and scope recommendations based on client needs
• Track service performance, margins, and customer satisfaction metrics
• Identify upsell opportunities including repairs, system upgrades, and replacement projects
• Support service technicians with job planning, materials coordination, and customer communication
• Maintain accurate documentation, reporting, and CRM records
• Ensure compliance with safety, quality, and contractual requirements

Core Skills & Experience

• Strong background in commercial HVAC service operations
• Proven experience in account management and client retention
• Preventive maintenance program development and management
• Contract negotiation and renewals
• Scheduling and dispatch coordination
• Proposal development and pricing
• CRM proficiency and reporting
• Excellent cross-functional communication skills

What We're Looking For

• Relationship-driven professional with a customer-first mindset

• Strong financial awareness of service margins and profitability

• Ability to identify and convert service growth opportunities

• Highly organized with strong follow-through

• Team-oriented collaborator who works well with field and office teams

This is an excellent opportunity for a service professional who wants to play a key role in driving client satisfaction and recurring revenue growth within a reputable commercial HVAC organization in the Twin Cities market.

Apply today by sending your resume directly to:

All qualified applicants will receive consideration without regard to race, age, color, sex (including pregnancy), religion, national origin, disability, sexual orientation, gender identity, marital status, military status, genetic information, or any other status protected by applicable laws or regulations. GPAC (Growing People and Companies) is an award-winning search firm specializing in placing quality professionals within multiple industries across the United States since 1990.

We are extremely competitive, client-focused and realize that our value is in our ability to deliver the right solutions at the right time.