Customer Service Representative

Are you a people person who loves turning a customer's day around? At Beckhoff Automation, we don't just solve problems—we create memorable experiences. We do customer service differently. We are a tight-knit, energetic team that believes work shouldn't feel like a chore. We laugh hard, support each other daily, and take pride in turning a customer's bad day into a great one.

You are the face and voice of our brand. You will handle incoming calls and emails, process new product orders, and fix shipping mishaps. Mostly, you'll be building long-term relationships with a community that genuinely loves what we make.

Must be located in one of the following areas:

• Houston
• Chicago

• Code incoming region team emails and maintain an organized region inbox.
• Answer phone calls, respond to email communications and assist with external customer inquiries and internal inquiries in a timely and professional manner.
• Update and maintain customer accounts and data in ERP system.
• Prepare product and service performance reports by collecting and analyzing customer data.
• Serve customers by providing timely and accurate product information and maintaining effective customer relationships.
• Exceptional verbal and written communication skills with an ability to connect instantly with people.

This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position. The company reserves the right to modify duties or assign additional responsibilities as necessary to meet business needs. Other duties as assigned.

• Best-in-Class Tech:
  Represent a highly differentiated automation platform

• 2 years college or technical education; college degree desired.
• 3+ years’ administrative or customer support experience in an office environment. 4-year degree with 2 years of administrative or customer support.
• Proficient in Microsoft Word, Excel, and Outlook.
• Experience with Microsoft Dynamics (D365) strongly preferred.
• Ability to develop and maintain strong customer relationships.
• Strong verbal, written, and active listening communication skills.
• Ability to work independently and take initiative.
• Strong attention to detail, time management, and decision making skills.
• Ability to work in a fast paced environment with a positive attitude.
• Thrives in a highly collaborative, energetic workspace.
• Calm under pressure, analytical, and driven by a desire to help others.
• Ability to prioritize a heavy, fast-moving workload seamlessly without managerial direction.
• Highly detail-oriented with the ability to manage multiple moving parts for a busy sales team.
• A proactive self-starter who anticipates the needs of a customer and of the sales team before they ask.

This position follows a hybrid model, requiring employees to be on-site at one of our regional sales offices or Headquarters in Savage, MN, for a minimum of 3 days per week. This schedule supports collaboration while offering work-life balance.

This position requires varying travel ranging from 0-5% which may include day trips, overnight stays, and occasional extended travel depending on business needs. Travel may be local, regional, or national. All travel-related expenses will be reimbursed in accordance with company policy. Candidates must be able to meet the travel requirements of the role, and reasonable accommodations will be provided as needed in accordance with the Americans with Disabilities Act (ADA).

At Beckhoff Automation USA, our privately held, family-owned culture empowers candid collaboration, the freedom to create innovative solutions, and strong relationships built around cutting-edge technology and shared purpose.

• Generous Paid Time Off + 12 Paid Holidays
• Employer paid High-Deductible Medical plan, Dental, and Vision for Employee + Family!
• 401(k) with up to 6% employer match
• Employer-Paid Insurance:
  Life, AD&D, Short-Term and Long-Term Disability
• Elective Benefits:
  Accident, Critical Illness, Indemnity, and Pet Insurance
• Professional Development Opportunities

• Ability to…