Veterinary Receptionist

• Greet clients and patients positively and provide a welcoming experience
• Manage incoming phone calls and schedule appointments
• Convert more than 20% of new-client incoming calls into scheduled appointments
• Promote Care Companion Plans and services and educate clients about preventive care
• Make weekly proactive reminder calls to clients due or overdue for services
• Perform patient intake and discharge
• Facilitate client education and use of the client-facing online pharmacy
• Handle cashier duties, reconcile the cash drawer daily, and complete opening and closing processes
• Maintain accurate medical charts and thorough documentation
• Collaborate with the veterinary team to streamline patient flow and improve client experience
• Keep the reception area clean and inviting
• Resolve customer complaints proactively
• Adhere to OSHA standards and company policies
• Learn basic veterinary technical skills, including animal restraint and lab duties
• Perform other assigned responsibilities to support team success

• High School Diploma or equivalent
• 1+ years of customer service experience, preferably front desk or call center experience in a fast-paced environment
• 1+ years of experience working with computers (typing, email, other software)
• Ability to convert incoming client calls into scheduled appointments
• Ability to multitask in a fast-paced environment while maintaining accuracy
• Ability to remain calm and focused during high call volumes
• Ability to learn and use computer software systems (PIMs, scheduling, etc.)
• Experience with or knowledge of handling dogs, cats, and exotic animals
• Typing 40+ wpm
• Basic MS Office products (Word, Excel) and email systems
• Strong customer service focus and adaptability to individual clients
• Excellent phone demeanor and professional, empathetic tone
• Effective communication skills
• Ability to work onsite; remote work is not available
• Flexibility for 10+ hour shifts, weekends, evenings, and holidays
• Ability to lift 25+ pounds and perform standing, walking, and reaching
• Ability to work around pets, biological hazards, and medications
• Veterinary experience is a plus, but not required

Demonstrates strong customer service skills with the ability to convert client calls into scheduled appointments while maintaining accurate documentation and adhering to OSHA standards. Proficient in basic veterinary technical skills and effective communication to enhance client experience.

• Customer Service Experience
• Appointment Scheduling
• Veterinary Technical Skills
• Effective Communication Skills
• MS Office Proficiency

• Typing 40+ WPM
• Basic Veterinary Technical Skills
• Appointment Scheduling Software
• Medical Chart Documentation
• Cash Handling

• Strong Customer Service Focus
• Adaptability
• Calm Under Pressure
• Empathetic Communication
• Multitasking

• High School Diploma or Equivalent

• Veterinary Experience
• Client Education
• Preventive Care
• OSHA Standards
• Biological Hazards

• PIMs
• MS Office (Word, Excel)
• Email Systems