Floral Designer; Experienced

Job Description

Job Title: Floral Designer.

Department: Floral.

FLSA: Non-Exempt.

Creates floral arrangements at the request of customers and fills necessary merchandising needs. Takes floral orders in person and over the telephone. Operates as a lead with the floral clerks.

• Partnerships.
• Growth mindset.
• Results-oriented.
• Customer-focused.
• Professionalism.

• Accountable and
  
  Reports to:
  
  District Store Director, Store Manager, Assistant Managers of Perishables, Store Operations, and Health Wellness Home, and Floral Department Manager.
• Positions that Report to you:
  None.

• Provides prompt, efficient, and friendly customer service by exhibiting caring, concern, and patience in all customer interactions and treating customers as the most important people in the store.
• Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store.
• Makes an effort to learn customers’ names and to address them by name whenever possible.
• Assists customers by: (examples include)
  • Escorting them to the products they’re looking for.
  • Securing products that are out of reach.
  • Loading or unloading heavy items.
  • Making note of and passing along customer suggestions or requests.
  • Performing other tasks in every way possible to enhance the shopping experience.
• Answers the telephone promptly and provides friendly, helpful service to customers who call.
• Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.
• Cleans, processes, and cuts flowers appropriately.
• Responsible for department in absence of Manager or Assistant Manager.
• Understands and processes FTD, interstore, Teleflora orders, and Internet Orders.
• Inventories product, evaluates status, cares for damaged product, and replaces where necessary.
• Fills customer orders completely and creates floral arrangements at their request, all in a timely manner.
• Ensures floral products are fresh in the shop and throughout the store.
• Cleans the floral area.
• Takes special requests for product either in person or over the telephone.
• Counsels customers regarding plants and floral care.
• Identifies key areas to place specials within the store.
• Operates as a lead with the floral clerks (e.g., trains and simple designs and how to take telephone orders, etc.).
• Orders flowers and supplies daily or as needed with the direction of the Floral Manager.
• Works with customer issues and product problems.
• Understands the basics of floral products, care and handling, plant and flower identification, and can explain product requirements to customers.
• Unloads trucks, places product in appropriate storage area, and replenishes merchandise. Wraps flowers and is careful not to damage.
• Adheres to company policies and individual store guidelines.
• Reports to work when scheduled and on time.

• Delivers product as necessary.
• Shares ideas for arrangements for the customers as necessary (funerals, weddings, anniversaries, etc.).
• Reads industry references, listens to floral experts, and remains open to new ideas.
• Helps with and may decorate in-store events.
• Assists in other areas of store as needed.
• Performs other job-related duties and special projects as required.

• Instructing, assigning work, reviewing work, planning work of others, maintaining standards, coordinating activities.
• Has the authority to recommend disciplinary actions.

• Must have the ability to solve practical problems; variety of variables with limited standardization; and interpret instructions.
• Ability to do arithmetic calculations involving fractions, decimals, and percentages.
• Must have the ability to file, post, and mail materials; copy data from one record to another; interview to obtain basic information; and guide people and provide basic direction.

High School or three years of similar or related work experience.

• Must be able to physically perform medium work: exerting up to 50 pounds of force occasionally and 20 pounds…