Operations Coordinator

IBEX IT Business Experts is a purpose-driven organization delivering innovative IT, professional services, and SaaS-based solutions for government and commercial clients. With a culture rooted in agility, accountability, and inclusion, IBEX is a trusted partner for clients across federal agencies, prime contractors, and Fortune-ranked enterprises.

IBEX Core Values

• Passion for Success
• Committed to collaboration and innovative thinking
• Respectful of all perspectives and dedicated to teamwork
• Do the right thing, even when no one is watching
• Improving businesses & communities through collaborative solutions

Human Resources Environmental, Social, and Governance Statement

At IBEX, we recognize that our employees are our greatest asset and the foundation of our success. The Human Resources department is at the forefront of embedding Environmental, Social, and Governance (ESG) principles into the heart of our workplace culture, talent management, and operational practices. Our commitment to ESG within HR reflects our dedication to creating a sustainable, equitable, and ethical working environment for all our employees.

Position: NiQ Operations Coordinator

Reports To: Director of NiQ

Salary/Hourly Rate: $58, commensurate with experience

H&W Rate: N/A

Job Summary: IBEX IT Business Experts is seeking a detail-oriented and proactive NiQ Operations Coordinator to support the day-to-day operations of NiQ (Nectari

Q), our supplier management and engagement platform. Reporting directly to the Director of NiQ, this role plays a critical part in ensuring operational efficiency, strong user and supplier experiences, and consistent execution of administrative, compliance, and support processes.

The ideal candidate is highly organized, comfortable working across systems and stakeholders, and thrives in a fast-paced, growth-oriented environment. This role blends administrative excellence with operational coordination, making it ideal for someone who enjoys supporting leadership while also owning processes, documentation, and execution.

• Provide direct operational and administrative support to the Director of NiQ
• Manage calendars, meetings, agendas, action items, and follow-ups to ensure priorities remain on track
• Assist with the preparation of presentations, reports, training materials, and internal documentation
• Maintain organized records, trackers, and workflows related to NiQ operations
• Coordinate new user setup, role assignments, and access management within the NiQ platform
• Support supplier onboarding activities, including communications, training coordination, and documentation
• Assist with creation and maintenance of cheat sheets, training guides, and process documentation
• Provide first-level helpdesk and outreach support for users and suppliers

• Support supplier vetting, compliance documentation, and review processes
• Assist with audits, reviews, and preparation of supporting materials
• Support reporting related to user adoption, spend campaigns, and internal metrics
• Ensure data accuracy, consistency, and timely updates across systems and trackers

• Assist with internal communications, adoption email campaigns, and engagement efforts
• Coordinate with internal teams, business leaders, and external partners to support NiQ initiatives
• Track requests, deadlines, and deliverables to ensure timely execution

• Identify opportunities to streamline administrative and operational processes
• Support ad hoc projects and cross-functional initiatives related to NiQ growth and adoption
• Contribute to the continuous improvement of NiQ operational workflows

• 2–4 years of experience in operations support, administrative coordination, or a similar role
• Strong proficiency in Microsoft Office (Outlook, Excel, Word, PowerPoint); ability to quickly learn new platforms and tools
• Experience supporting leadership and cross-functional teams in a fast-paced environment
• Strong organizational skills with the ability to manage multiple priorities and deadlines
• High attention to…