Service Center Coordinator

Service Center Coordinator

The Service Center Coordinator is responsible for ensuring work order compliance by managing, monitoring, and reviewing work order transactions for accuracy and adherence to policies. Supports onsite teams by coordinating work order entries, approvals, and escalations while maintaining data integrity in Yardi. Provides quality assurance, training, and reporting to support continuous improvement in service center operations. Acts as a key liaison for communication between regional leadership, onsite teams, and operational assurance to drive efficiency and adherence to company standards.

• Review and correct work order discrepancies to ensure accuracy and completeness.
• Review and input all required documentation for vendor and internal work orders prior to updating the work order to Tech Completed Status; provide feedback to leadership on discrepancies.
• Assists in assigning work orders to maintenance technicians/vendors in accordance with skills/abilities/specialties.
• Monitor that each technician is scheduled with a full day of work.
• Conduct daily reviews of open work orders to verify data accuracy, status updates, and compliance with work order management policies.
• Assist with correcting work order discrepancies identified by the Work Order Analyst Team ensuring compliance with work order management policies.
• Assist daily with reviewing, creating, and receiving purchase orders for vendor work orders; ensure an approved purchase order for each vendor work order prior to commencing repairs.
• Provide feedback to leadership on identified repeated discrepancies within work orders prior to Tech Completed Status.
• Support cancellation and duplication review processes, ensuring all changes follow proper approval protocols.
• Ensure all work order notes and updates are timely, accurate, and detailed for transparent tracking.
• Train onsite teams on work order management policies, data accuracy, and system processes to ensure consistency in execution.
• Contribute to best practices for work order processing.
• Provide real-time coaching and guidance to maintenance teams on ensuring work order completion meets documentation requirements.
• Work collaboratively with local and regional leadership to address knowledge gaps and improve policy adherence across all levels.
• Adhere to all policies governing Military Housing work order management.
• Assist in the development and implementation of process improvements to enhance work order accuracy and efficiency.
• Act as a liaison between onsite teams and leadership to ensure policies are followed and work orders meet established standards.
• Participate in periodic policy reviews and recommend updates to reflect operational changes and best practices.

Sit and stand to do clerical work. Regularly lift and move equipment and supplies up to 25‑50 lbs.

Discretionary bonuses, health/life insurance, 401K contributions, robust paid time off, long‑term and short‑term disability, paid parental leave.

• High School Diploma or GED required.
• Minimum of two (2) years of customer service and administrative experience.
• Relevant industry and leadership experience preferred.
• Ability to travel up to 15%.
• Strong data entry and documentation skills with high attention to detail.
• Proficiency with Outlook, Excel and Word.
• Existing Yardi knowledge is a bonus.
• Ability to communicate effectively across multiple levels of the organization.
• Strong problem‑solving, project management, and organizational skills.
• Work order management system training.
• Work Gatekeeper framework compliance training.
• Possession of a valid, state‑issued driver’s license and safe driving record is also required.