Customer Service Representative

Hourly Customer Service Representative (10346)

Location: Richardson Health Center (Rotation Between Health Centers)

Division/Department: Administration

Salary: $18.00 Hourly / Pay Grade TPW / Job Code T6001

Under direct supervision, performs a variety of general secretarial, clerical, and administrative support functions or specialized clerk tasks in support of a unit or office and related personnel. Establishes and/or maintains electronic record‑keeping systems. Conducts clerical research using a variety of resources to prepare, assemble, or generate reports, documentation, presentations, etc. May enter data and/or process documents and records. Operates standard office equipment and works under the close supervision of a clerical or administrative supervisor.

• High school diploma or GED and completion of 90 quarter hours (60 semester hours) at an accredited college or university.
• One year of experience in a customer service setting communicating information.
• One year of experience required at the lower‑level Customer Svc Rep 1 (GST
  120) or position equivalent.

• Billing and fee collections experience in a clinical setting.
• Two years or more of front office registration experience.
• Strong proficiency in Microsoft Office Suite.
• Flexible; able to commute between health centers and work a rotating schedule as needed.
• Pass driving record check.

DEKALB PUBLIC HEALTH IS AN EQUAL OPPORTUNITY EMPLOYER.