Service Coordinator

Daikin Applied is hiring a Service Coordinator in Columbus, GA (In-Office).

• Work with the Operations Supervisor, Service Center Manager, or District Manager in scheduling and dispatching technicians for jobs (startups, repairs, warranty, maintenance).
• Handle customer inquiries and route technical questions to the appropriate resource.
• Coordinate job startups and maintain communication with customers regarding scheduling and follow-up on jobs in progress or completed.
• Invoice and bill customers.
• Assist with local office AP/AR functions and follow up with customers to ensure payment has been received.
• Coordinate warranty administration, parts orders, and track shipments.
• Answer telephone calls and greet customers while maintaining professional and courteous contact.
• Enter and maintain information in the Enterprise Resource System, including work orders, new customer data, and technician hours for billing.
• Ensure timely close-out of all work orders and that all associated paperwork is received and filed appropriately.
• Provide initial notification of workers’ compensation claims to the insurance carrier.
• Assist with data entry and maintain the integrity of the local office database, including forecast and opportunity reports, reassignments, and maintenance records.
• Assist with securing, booking, and releasing for the fabrication process.
• Assist in completing change-order proposals and booking related change orders within the order management system, updating office files as required.
• Assist in the preparation of customer proposals, PowerPoint presentations, letters, spreadsheets, bid bonds, certificates of insurance, payment/performance bonds, pre-qualification questionnaires, and order legal paperwork for contract award.
• Assist in updating and scheduling service labor, material, and subcontract labor to project planned project costs.
• Assist in managing the contract closeout process to ensure timely project closure.
• Coordinate installation transfer, warranty letter, and customer contact/survey processes as required.
• Process subcontracts and subcontractor invoices, including subcontractor documentation.
• Coordinate Daikin Applied invoice processes and subcontractor requirements (certificates of insurance, bonding, lien waivers) and ensure materials meet revenue plan.
• Generate subcontracts, safety documents, and release payments to subcontractors or associated invoices with A/R invoices under guidance from sales leadership.
• Identify and set up procurement agreements for subcontractors or approved vendors and assist in completing simple project billing schedules within specified time frames.
• Complete requests for information, transmittal letters, customer warm-up letters, project organizational charts, certified payroll, owner-directed insurance, etc.

• High School Diploma or GED.
• 2-4+ years of related experience in a mechanical, electrical, or plumbing service field.
• Bachelor’s degree may be considered in lieu of work experience.
• Experience in dispatching technicians (Preferred).
• Experience with Astea and/or other service tracking software (Preferred).
• Proficient knowledge of Microsoft Office Suite.

• Multiple medical insurance plan options plus dental and vision insurance.
• 401(k) retirement plan with employer match.
• Paid time off and company paid holidays.
• Paid sick time in accordance with federal, state, and local law.
• Tuition reimbursement after six months of continuous service.

Work visa sponsorship is not available. The typical hourly pay range in Georgia is $23.65-$37.69.