Receptionist, Administrative​/Clerical

Job Description

South University provides a warm, supportive learning environment that encourages you to join a community focused on helping students achieve their professional goals, both on campus and online.

South University is an educational institution with a 125-year history of fostering community, innovation, and growth. Our philosophy emphasizes quality services to clients, employee development, and a positive, expanding environment.

• Medical
• Vision
• FSA/HSA
• Long/Short Term Disability
• Life Insurance
• Employee Assistance Program
• 401K Match
• Paid Time Off
• 12 Paid Holidays

The successful candidate will be responsible for answering all switchboard phone calls, greeting and directing visitors in a friendly, customer‑focused manner, and providing administrative support for enrollment processes. The incumbent must carry out all duties while ensuring that South University’s philosophy of quality service, employee growth, and innovative thinking is maintained.

• Answer incoming calls, route calls promptly and correctly, and take polite messages.
• Greet visitors, ensure signing‑in, provide parking authorization and name tags, and escort them.
• Support enrollment processes including ordering and verifying transcripts and conducting student verifications.
• Assist with planning and execution of special admission events.
• Maintain appointment calendars for admissions, financial aid and academic counseling; confirm and reschedule appointments as needed.
• Inventory and maintain marketing materials and promotional items.
• Assist with data entry, scanning documents, emailing processing requests, copying, printing and other special projects.
• Assist with direct mail and bulk mail projects.
• Perform any other duties as needed.

• Bachelor’s degree preferred; high school diploma or GED required.
• Experience with a multi‑line busy switchboard.
• Strong customer service and organizational skills.
• Basic computer literacy and ability to type a minimum of 30 words per minute.
• Professional telephone manner.
• Ability to interact effectively as a member of a team and work collaboratively with other departments.
• Ability to listen to customers (students, staff, etc.) and respond positively.
• Ability to manage multiple tasks and work under pressure.
• Flexible and willing to assist with various clerical functions.

The work environment includes regular professional communication in person, over the telephone, and via electronic means. Employees may be required to move about the office, handle various media and equipment, and lift up to 10 pounds. Reasonable accommodations may be made for qualified individuals with disabilities.

South University is an Equal Opportunity Employer and embraces diversity as a critical step in ensuring employee, student, and graduate success. We are committed to building and developing a diverse environment where a variety of ideas, cultures, and perspectives can thrive.