Business Office Assistant

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Full Time Savannah, GA, US

4 days ago Requisition

The Business Office Assistant provides support to the financial and administrative operations of a skilled nursing facility. This role assists with billing, collections, resident trust accounts, admissions paperwork, and clerical tasks to ensure accurate record keeping, efficient office operations, and compliance with facility policies and regulatory requirements.

Billing & Finance Support

• Assist with Medicare, Medicaid, and private insurance billing processes.
• Post payments, reconcile accounts, and track outstanding balances.
• Assist with collection and posting of resident payments and maintain supporting documentation.
• Follow up on unpaid claims or accounts under the direction of the Business Office Manager.
• Maintain accurate records of resident financial information, including trust fund accounts.

Resident Admissions & Records

• Assist with admission and discharge paperwork, ensuring all forms are complete and properly filed.
• Enter and update resident demographic, insurance, and financial data in electronic systems.
• Collaborate with admissions, nursing, and social services teams to maintain accurate records.

Clerical & Office Duties

• Answer and route phone calls professionally.
• File, scan, and organize records securely in accordance with HIPAA regulations.
• Petty cash management.
• Order office supplies and maintain inventory.

Compliance & Confidentiality

• Maintain confidentiality of resident and staff information at all times.
• Ensure business office practices comply with company policies and regulatory guidelines.

• Regular and reliable attendance is required to perform the essential functions of this position.
• High school diploma or equivalent required; associate degree in Accounting, Business Administration, or related field preferred.
• Previous experience in healthcare finance, administrative support, or skilled nursing facility business office preferred.
• Basic knowledge of Medicare, Medicaid, and insurance billing processes.
• Proficiency with electronic medical records (EMR) or billing systems preferred.
• Strong organizational, clerical, and communication skills.
• Ability to handle sensitive information with discretion and maintain confidentiality.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Office-based position with frequent interaction with residents, families, and staff.
• May require walking between departments and handling routine office tasks.
• Frequent use of computer, calculator, copier, scanner, and multi-line telephone systems.
• Fast-paced healthcare environment with occasional extended hours for reporting or deadlines.
• Must be able to lift up to 15 pounds at a time.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• The noise level in the work environment is usually low to moderate.
• Works in a healthcare facility environment with regular interaction between administrative staff, clinical teams, residents, and families.
• Fast-paced setting that requires responsiveness to time-sensitive needs and regulatory requirements.
• Collaborative environment with frequent coordination across departments (nursing, billing, administration, and external vendors).
• Structured and compliance-driven workplace with strict adherence to healthcare regulations, confidentiality (e.g., HIPAA), and documentation standards.
• Requires adaptability and professionalism when handling sensitive situations involving residents, families, and care staff.

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Critical features of this job are described under various headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. The above statements are strictly intended to describe the general nature and level of the work being…