Medical Admin Specialist

Job Duties

Duties include, but may not be limited to the following:

• Provides day-to-day guidance, technical oversight, and on-the-job instruction to Telehealth MSA/MAA to ensure accuracy and compliance with VHA standards.
• Provides full staff assistance on administrative matters including admitting patients; administering bed control; clinic scheduling; maintenance and evaluation of medical documentation records; and assuring legal requirements for care.
• Assigns and distributes work to a team of MSA/MAAs based on priority and workload.
• Serves as the point of contact on telehealth administrative workflows and team SOPs.
• Directly supports the Supervisory Program Analyst and top management team in planning, organizing, and evaluating telehealth program operations, including performance concerns, administrative reporting, and program development.
• Develops and deliver trainings to MSA/MAAs on telehealth scheduling procedures, Vista/CPRS/ISS functions and clinic management protocols.
• Identifies process improvement opportunities and implements strategies to streamline workflows and increase efficiency.
• Participates in program planning and performance improvement initiatives supporting the Telehealth Program.

Work Schedule:

Monday - Friday, 7:30 a.m. to 4:00 p.m.

Telework:
Available as Ad-hoc

Virtual:
This is not a virtual position.

Position Description/PD#:
Medical Admin Specialist/ PD031930