Senior Management Analyst - Office of the Chief of Water Resources

This position serves as a critical data, research, and reporting resource for the Water Resources Service Center, helping transform information into insight, insight into action, and action into better public service. The Senior Management Analyst develops dashboards, reports, research products, and recommendations that support leadership decision-making, operational improvement, budget planning, accountability, and organizational performance. When assigned to major utility technology initiatives, including the AMI Smart Meter Project, the position also helps protect the accuracy and reliability of customer account, meter, and billing data, supporting one of the City’s most essential public services.

• Assists in the administration of department and service center budgets, including budget monitoring, analysis, reporting, forms, program requests, and coordination with departmental personnel on budget issues.
• Provides professional analytical support to the Chief's Office, department leadership, and service center staff by identifying, defining, analyzing, and recommending solutions to management, budgetary, operational, and organizational issues.
• Serves as a lead data analytics, research, and reporting resource for the Chief's Office; develops and maintains recurring reports, executive summaries, trend analyses, performance measures, dashboards, and data visualizations to support operational oversight and strategic decision-making.
• Collects, reviews, validates, reconciles, and maintains data from multiple internal and external sources, including utility billing systems, work order systems, AMI/smart meter systems, spreadsheets, financial systems, GIS/spatial data, and other service center databases.
• Supports AMI Smart Meter Project implementation by working with the AMI Administrator and project team to enter, validate, reconcile, and maintain required meter information in the utility billing database and related systems.
• Reviews AMI-related meter and account data for accuracy, completeness, and consistency, including meter numbers, service addresses, customer account linkages, meter sizes, meter types, meter points, meter design, endpoints, installation status, and other required fields; researches and resolves discrepancies in coordination with AMI, Utility Services, Water Distribution, vendors, and other staff.
• Assists with AMI project tracking and reporting by preparing installation, retrofit, exception, account update, and data quality reports; monitors outstanding issues and supports corrective actions needed to ensure customer accounts are accurate and current.
• Conducts studies related to managerial, budgetary, utility, technology, and organizational issues designed to improve administrative and operational cost effectiveness; conducts field visits as needed; obtains and analyzes facts about departmental organization, staffing, equipment, procedures, workload, and performance outcomes.
• Prepares a variety of routine and special reports; summarizes data in clear oral, written, tabular, dashboard, or graphic formats; prepares briefing materials, presentations, policy and procedure documents, instructional materials, and other decision-support products.
• Reviews and provides feedback on service enhancement requests, program improvement requests, staffing justifications, organizational changes, operating procedures, and other administrative proposals submitted by departments.
• Reviews and updates organizational charts, personnel schedules, staffing rosters, and related workforce documents for accuracy and changes; supports analysis of staffing levels, vacancies, turnover, workload, and service delivery needs.
• Assists in the supervision, coordination, maintenance, and reporting of personnel records, leave accounting, accounts receivable, accounts payable, inventory control, records management, payroll system information, and distribution activities as assigned.
• Manages, maintains, and improves database programs, spreadsheets, reporting tools, data repositories, and the integration of automated systems used to support service center administration and utility operations.
• Prepares payment vouchers for…