IT Business Analyst Job Savannah area,Georgia USA,Business

Analyzing data, creating reports and developing strategies to improve program performance across Sales, Credit, and Customer Service operations.
Analyzing processes to determine better ways to simplify the user experience and create positive outcomes for Sales Representatives, Account Managers, Credit Analysts, and Customer Service Representatives.
Perform data validation and implement quality control measures to ensure the continued success of commercial and credit operations.
Review, audit and summarize operational data from CRM, contact center, credit risk, and sales intelligence platforms.
Research, design, configure, test, document, and support implementation of system changes - including Microsoft Dynamics 365, Power Automate, contact center tools (Genesys, Novavox, Breezy), sales generation tools (Zoom Info), and credit tools (Coface, Dun & Bradstreet). Manage the impact of these changes and their effects across all business segments and locations.
Identify problems with current solutions and opportunities for improvement across Sales, Credit, and Customer Service technology systems.
Support demanding data initiatives such as data integration, CRM data management, credit data feeds, and reporting pipelines.
Serve as change owner for all changes involving supported applications, ensuring changes are reviewed, signed-off, and implemented appropriately.
Provide specialist knowledge for supported Sales, Credit, and Customer Service applications to all stakeholders.
Provide input in design and functional specifications.
Partner with business liaisons and technical teams to understand and define system goals, issues, and technical requirements.
Produce deliverables related to assigned project(s) and assist in post-implementation support.
Identify and support AI-assisted workflow opportunities - including Microsoft Copilot for Sales and Customer Service - to improve productivity for commercial and credit teams.

Qualifications/Requirements

3-5 years work experience, preferably in Sales, Customer Service, Credit, or a commercial operations environment; experience in oil and gas, logistics, or supply chain a plus.
3-5 years working with systems implementations, project management, and end user training.
2+ years of hands-on experience with Microsoft Dynamics 365 (Sales or Customer Service modules) required;
Power Automate experience strongly preferred.
Bachelor's or Associate's degree in a Business field or an equivalent combination of education, experience, and training.
Proficient with Microsoft Office Suite including Excel and Power BI.
Experience with contact center platforms (Genesys, Novavox, or Breezy) a plus.
Familiarity with sales intelligence tools (Zoom Info) and credit risk tools (Coface, Dun & Bradstreet) a plus.
Exposure to AI productivity tools within the Microsoft ecosystem (Copilot for Sales, Copilot for Customer Service) preferred.
Experience with Smart Sheets and SQL databases a plus.
Ability to think creatively, strategically, and technically.
Must be resourceful and have creative problem-solving skills.

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