Customer Experience Coordinator
Listed on 2026-09-01
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Business
Office Administrator/ Coordinator
Customer Experience Coordinator (HVAC) $18–$24/hr + Benefits | Full-Time | Local, Family-Owned Company
Looking for more than just a job?
At EAC Heating & Air, you're not just answering phones, you're helping homeowners stay comfortable year-round while being part of a tight-knit, supportive team that's been serving the community for over 30 years.
We're hiring a Customer Experience Coordinator to be the voice of our company and the hub of our daily operations. If you thrive in a people-focused role and enjoy keeping things organized behind the scenes, this is a great opportunity to build a long-term career.
Why You'll Love Working Here- Stability You Can Count On: Established, family-owned company with 30+ years in business
- Strong Benefits Package: Health insurance, company-paid life insurance, 401(k) with company match
- Paid Time Off and Paid Holidays
- Growth-Focused:
We promote from within and invest in our team - Positive Culture:
Supportive leadership, team-first environment, and no corporate red tape - Reputation Matters: Work for a company with consistent 5-star customer reviews
- Serve as the first point of contact for residential HVAC customers
- Schedule service calls and optimize technician routes for efficiency
- Dispatch technicians and keep communication flowing throughout the day
- Follow up with customers to ensure satisfaction and resolve issues
- Enter and maintain accurate job and customer records
- Support office operations including billing assistance and job tracking
Schedule
:
Monday–Friday, 8:00 AM – 5:00 PM (Some flexibility may be needed during busy seasons)
Compensation: $18–$24 per hour, depending on experience
What We're Looking For- 2+ years of experience in customer service, dispatching, or administrative support
- Comfortable handling a high volume of calls and scheduling tasks
- Strong communication skills and a professional, friendly demeanor
- Organized and detail-oriented with the ability to multitask
- Team player who can also work independently
- Basic computer skills and office software familiarity
- HVAC, plumbing, or home service industry experience
- Experience with Service Titan or similar CRM/dispatch software
- Background in scheduling or coordinating field teams
- Sales or customer upselling experience
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