Call Center Representative; Blended

Call Center Representative (Blended) –
Mass Markets

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. We are seeking enthusiastic Call Center Representatives to support inbound and outbound customer service and sales initiatives across various projects.

Savannah, GA

Full‑Time

Hourly + Bonus

No Resume Required, Entry‑Level.

• Handle inbound and outbound calls with professionalism and courtesy.
• Resolve customer issues efficiently, aiming for first‑call resolution.
• Research and retrieve information across systems to support customer needs.
• Accurately document customer interactions and process claims.
• Guide customers through options to find the best solutions.
• Use training and resources to answer questions while adhering to scripts and policies.
• Maintain confidentiality and handle sensitive information appropriately.
• Escalate complex issues to the appropriate team members when necessary.
• Participate in training sessions and stay current on updates and procedures.
• Follow attendance and scheduling requirements consistently.

• Minimum age of 18.
• High school diploma or equivalent.
• Strong written and verbal communication skills.
• Typing speed of at least 20 words per minute.
• Basic proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook).
• Familiarity with Windows operating systems.
• Dependable and punctual with excellent time management.
• Problem‑solving and conflict‑resolution skills.
• Customer‑focused mindset with empathy and patience.
• Ability to multitask and work independently.
• Team‑oriented with a collaborative spirit.
• Comfortable in a dynamic, fast‑paced environment.

• Must be authorized to work in the country where the job is based.

• Must be willing to submit up to a Level II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
• Must be willing to submit to drug screening. Job offers are contingent on drug screening results.

Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

• Paid Time Off (PTO) and paid holidays.
• Incentives & Rewards – daily, weekly, and monthly contests with cash bonuses and prizes.
• Health Benefits – comprehensive medical, dental, and vision coverage after 60 days of employment; MEC plans after 30 days (options vary by location).
• Retirement Savings – retirement programs where available.
• Disability Insurance – short‑term disability coverage.
• Life Insurance – access to life insurance options.
• Supplemental Insurance – accident and critical illness insurance.
• Career Growth – opportunities for internal promotions.
• Paid Training – learn new skills while earning a paycheck.
• Fun, engaging work environment – team‑oriented culture.
• Casual Dress Code – comfortable work attire.

This job is performed in a professional office environment. The employee will be largely sedentary, required to sit/stand for long periods while using a computer and telephone headset, and occasionally to move around the office. The employee may reach in any direction, lift or lower objects, and move or exert force up to forty (40) pounds.

We provide reasonable accommodations for qualified applicants or employees with a disability, unless it causes undue hardship. Contact Human Resources for accommodation requests.

MCI maintains a work environment free from discrimination and harassment. We are committed to equal opportunity and reasonable accommodation for all employees and applicants. MCI will consider qualified applicants with criminal histories in accordance with local and federal requirements.

MCI is a global provider of customer experience and digital transformation solutions, operating in multiple locations across the United States and internationally. MCI assists companies with business process outsourcing, staff augmentation, contact center services, and IT services.

The purpose of this job description is to provide a general overview of the role and is not an exhaustive list of duties or responsibilities. The employer may revise this job description at any time. Either the employer or the employee may terminate employment at any time.

Entry level

Full‑time

Customer Service

Consumer Services