Virtual Banker - Evenings

Savannah, GA

MCI is a leading tech‑enabled business services company that delivers Customer Experience (CX), Business Process Outsourcing (BPO) and Everything‑as‑a‑Service (XaaS) solutions across many industries, including healthcare, retail, telecom, technology, e‑commerce and financial services. Our contact centers serve customers both on‑site and remotely, using advanced technology to enhance customer journeys, scale efficiently and reduce costs.

The Evening Virtual Banker provides professional digital banking support to customers outside of standard business hours. This role focuses on resolving service issues, managing account inquiries and delivering prompt, accurate assistance.

• Deliver exceptional service via online and phone channels.
• Process deposits, transfers and account updates accurately.
• Handle after‑hours inquiries and resolve service issues.
• Educate customers on mobile and online banking features.
• Maintain compliance with all security protocols and policies.

• High School Diploma or GED.
• Previous experience in banking or virtual customer service preferred.
• Strong interpersonal and written communication skills.
• Ability to work independently during non‑traditional hours.
• Must be authorized to work in the country where the job is based.
• Willingness to submit up to a Level II background and/or security investigation with a fingerprint; job offers are contingent on investigation results.
• Willingness to submit to drug screening; job offers are contingent on drug screening results (does not apply in Canada).

• Paid Time Off:
  Earn PTO and paid holidays.
• Incentives & Rewards:
  Daily, weekly and monthly contests with cash bonuses and prizes.
• Health Benefits:
  
  Comprehensive medical, dental and vision coverage after 60 days, with MEC plans after 30 days.
• Retirement Savings:
  Retirement savings programs where available.
• Disability Insurance:
  Short‑term disability coverage.
• Life Insurance:
  Access to life insurance options.
• Supplemental Insurance:
  Accident and critical illness insurance.
• Career Growth:
  Focus on internal promotions and advancement opportunities.
• Paid Training:
  Learn new skills while earning a paycheck.
• Fun, Engaging Work Environment:
  Team‑oriented culture fostering collaboration and engagement.
• Casual Dress Code:
  Comfortable attire while working.

This job operates in a professional office environment. The employee will be largely sedentary, required to sit/stand for long periods while using a computer and a telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier and printer, and may occasionally need to move around the office, reach in any direction and lift up to 40 pounds.

MCI embraces differences and believes diversity is a benefit to our employees, our company, our customers and our community. All aspects of employment are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, treating employees with dignity and respect. MCI does not discriminate on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws.

MCI will consider qualified applicants with criminal histories in a manner consistent with local and federal requirements. MCI will not tolerate discrimination or harassment based on any of these characteristics. We provide reasonable accommodations to qualified employees with protected disabilities to the extent required by applicable laws and regulations.

Apply today!