Bilingual Financial Services Representative

Benefits & Perks

LOCAL REPRESENTATIVE:
Paid Training, Paid Time Off, Medical, Dental, Vision, Life Insurance, Retirement, Advancement Opportunity, Flexible Schedules, Daily Contests, Prizes, Casual Dress Code, Regular Raises.

Savannah, GA

Full-Time & Part-Time

Hourly + Bonus

No Resume Required, On-site Interview

MCI is one of the fastest‑growing tech‑enabled business services companies in the USA. We deliver Customer Experience, Business Process Outsourcing, and XaaS solutions across industries such as healthcare, retail, government, education, telecom, technology and financial services. We seek experienced Bilingual Financial Service Representatives to support inbound and outbound service initiatives. The role engages banking customers, resolves inquiries and guides them through processes.

Strong communication skills, willingness to learn, and dependable work ethic are required. To apply, complete the full application on our careers page.

• Respond to customer inquiries via phone, email, and live chat in a professional and timely manner.
• Understand customer needs and provide accurate solutions.
• Escalate complex issues to appropriate teams when necessary.
• Ensure first‑call resolution through effective problem‑solving.
• Follow client‑specific procedures and maintain professionalism at all times.
• Use internal knowledge bases and training materials to answer questions accurately.
• Maintain detailed and accurate CRM records of customer interactions.
• Handle financial inquiries with strict adherence to confidentiality protocols.
• Comply with all scripts, policies, and procedures.
• Meet attendance and training requirements consistently.

• Minimum age: 18 years.
• High School Diploma or equivalent.
• At least 3 years of experience in a call center environment.
• Minimum 1 year in a customer service role.
• Ability to multitask across multiple systems while engaging with customers.
• Typing speed: 30–45 WPM.
• Fluent in English (spoken and written).
• Proficiency with Windows PC applications and ability to learn new systems.
• Basic knowledge of Microsoft Office Suite.
• Strong organizational and communication skills.
• Customer‑focused mindset: empathetic, patient, responsive.
• Reliable attendance and punctuality.
• Strong problem‑solving and decision‑making abilities.
• Ability to thrive in a fast‑paced, dynamic environment.
• Excellent interpersonal skills and team collaboration.

• Associate’s degree or higher.
• Experience in banking or financial services.
• Proven data‑entry and professional writing skills.
• Bilingual in Spanish.

• Must be authorized to work in the country where the job is based.
• Must submit to a Level II background and/or security investigation with a fingerprint; offers contingent on results.
• Must submit to drug screening; offers contingent on results.

Starting compensation is based on experience. We offer a variety of benefits and incentives to support and reward our team members.

• Paid Time Off:
  Earn PTO and paid holidays.
• Incentives & Rewards:
  Daily, weekly, and monthly contests with cash bonuses and prizes.
• Health Benefits:
  
  Full‑time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days; all employees have access to MEC plans after 30 days.
• Retirement Savings:
  Secure your future with retirement savings programs where available.
• Disability Insurance:
  Short‑term coverage available.
• Life Insurance:
  Accessible options.
• Supplemental Insurance:
  Accident and critical illness coverage.
• Career Growth:
  Internal promotion focus.
• Paid Training:
  Earn while learning.
• Fun, Engaging Work Environment:
  Collaborative culture.
• Casual Dress Code.

Professional office environment. Sedentary with occasional standing, use of computer and headset, and lifting up to 40 pounds.

Consistent with the ADA, MCI provides reasonable accommodations upon request unless undue hardship applies.

We embrace differences and are committed to equal‑opportunity employment. All employment decisions are based on merit. MCI prohibits discrimination on any protected characteristic and provides reasonable accommodation for qualified individuals with disabilities.

The purpose of this job description is to provide a general overview of the role; it is not an exhaustive list of duties. The employer may revise this description at any time and may terminate employment at any time for any reason.