Customer Success Manager North America

We transform how Consumer Insights professionals and Brand Managers work by building AI that automates their core workflows while eliminating hallucinations. We help world‑leading organizations across industries accelerate strategic decision‑making by turning millions of market research documents into intelligent systems that generate reports, discover insights proactively, and synthesize knowledge across sources.

As a Customer Success Manager, you will have ownership of driving engagement and value for a portfolio of enterprise customers with a particular focus on our US‑based clients.

• Manage, support and develop a portfolio of enterprise customers (B2B)
• Connect with stakeholders (executive level and day to day) to understand and develop expertise when it comes to what drives user value and engagement
• Develop the business by identifying patterns and synergies between different end‑user use cases
• Proactively share customer learnings and insights with the broader Stravito team.
• Report to the Lead Customer Success Manager for the US
• Work closely with Product, Tech & Design to make it happen!

To be successful in this role, you need:

• 3–5 years experience as a Customer Success Manager
• Previous experience managing for complex enterprise accounts
• “Customer mindset” – knowing what to listen for, be able to separate between what is being said and what the underlying drivers are
• Business‑orientation – constantly thinking of how to grow and scale your customer
• Ability to thrive in start‑up and remote‑first environments
• Strong interpersonal and communication skills
• Fluency in English, both spoken and written

This role is remote but applicants must reside in Georgia, Missouri, New Jersey, New York, North Carolina, Ohio, South Carolina, Texas or Virginia.

You will join a remote‑first and globally spread team, with company events a couple of times each year. We offer a fun, collaborative environment where everyone truly cares and helps each other. We have zero micro‑management and instead you are encouraged to cultivate your own processes while giving and receiving feedback for improvement. In addition, a competitive compensation package, the possibility of working with cutting‑edge technology in our industry (such as GenAI), and the opportunity to simplify the professional lives of many.