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Customer Support Representative; German + Spanish B2

Job in Savannah, Chatham County, Georgia, 31441, USA
Listing for: Essence Coaching Group
Full Time position
Listed on 2026-06-08
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep, Bilingual, HelpDesk/Support, Spanish Customer Service
Salary/Wage Range or Industry Benchmark: 60000 - 80000 USD Yearly USD 60000.00 80000.00 YEAR
Job Description & How to Apply Below
Position: Customer Support Representative (German + Spanish B2)

Customer Support Representative (German + Spanish B2)

Location: Madrid or Valencia, Spain

Work Model: On-site

Languages

Required:

German (Fluent) + Spanish (B2 minimum)

Salary & Benefits
  • € gross annual salary
  • Up to €1,200 annual performance bonus
About the Role

We are looking for German-speaking Customer Support Representatives with Spanish language skills to join a dynamic customer service team in Spain. This role involves providing high-quality support to customers, handling inquiries efficiently, and ensuring an excellent customer experience.

Key Responsibilities
  • Respond to customer inquiries via phone, email, and other communication channels.
  • Provide accurate information and resolve customer issues in a timely manner.
  • Maintain a high level of customer satisfaction and professionalism.
  • Escalate complex cases when necessary.
  • Follow company procedures and quality standards.
  • Accurately document customer interactions.
Requirements
  • Fluent German (C1/C2 level).
  • Spanish proficiency at B2 level or higher.
  • Previous experience in customer service, support, or contact center environments is an advantage.
  • Strong communication and problem-solving skills.
  • Ability to work in a fast-paced environment.
  • Basic computer literacy and familiarity with customer support tools.
  • Availability to work assigned shifts.
What We Offer
  • Permanent employment opportunity.
  • Competitive salary package with performance bonus.
  • International and multicultural work environment.
  • Training and career development opportunities.
  • Supportive team culture and professional growth prospects.
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