Customer Service Representative

Location

Union County Health Department, 67 Chase Drive, Blairsville, GA 30512

Monday, Wednesday & Thursday 8‑5;
Tuesday 8‑7 & Friday 8‑12 with 30 minutes for lunch

F, G

Position ‑00280 – Customer Service Representative (Levels 1 &
2).

• 40‑hour work week (Mon‑Fri)
• 13 paid holidays per year
• 3 weeks of annual and 3 weeks of sick leave
• Defined benefit retirement plan including 401(k) with matching employer contribution
• Health and payroll deductible flexible benefits: employee, spouse, child life, AD&D, dental, vision, legal, long‑term and short‑term disability, and specified illness options
• Medical and childcare spending accounts and deferred compensation (457)

• Under supervision, communicate with the general public, internal and external customers to provide information and services that meet customer expectations.
• Initial check‑in of patients for General Intake, CHC, TRV, and STD clinics, collecting current address, phone number, insurance card,  necessary documents.
• Monitor the patient waiting area and direct clients to the appropriate clinics within the health department or provide information for external services.
• Receive, screen, and direct telephone communications; check voicemail and return calls throughout the day.
• Resolve complicated issues involving customer service and/or research governing policies, procedures or laws to respond to clients or visitors.

• High school diploma or GED.
• One (1) year of experience communicating information in a customer service setting (Level 1).
• Two (2) years of experience in a similar setting (Level 2), or one (1) year of experience in a lower‑level Customer Service Representative position (GST
  120) or equivalent.

Ability to speak, read, and write Spanish.

DPH is an Equal Opportunity Employer.

The chosen candidate may be required to provide an official college transcript if applicable. The selected candidate may be subject to pre‑employment drug screening and a criminal background check.