Call Center Representative

POSITION OVERVIEW

Location:

Savannah, GA.

MCI is a fast‑growing tech‑enabled business services company that provides Customer Experience (CX), Business Process Outsourcing (BPO), and cloud technology solutions across various industries.

We are seeking enthusiastic Call Center Representatives to support inbound and outbound customer service and sales initiatives for a diverse portfolio of well‑known clients. In this role you will respond to incoming inquiries, reach out to existing customers to provide support, and promote new products and services.

• Handle inbound and outbound calls professionally and efficiently.
• Resolve customer issues on the first call through effective problem‑solving.
• Research and retrieve information across systems to support customer needs.
• Accurately document interactions and process claims.
• Guide customers through options to find the best solutions.
• Follow scripts, policies, and procedures while using available resources.
• Protect customer privacy and handle sensitive information appropriately.
• Escalate complex issues to the appropriate team members.
• Stay current with training, updates, and program knowledge.
• Maintain consistent attendance and adhere to scheduling requirements.

• Must be 18 years or older.
• High school diploma or equivalent.
• Strong communication and organizational skills.
• Typing speed of 20+ WPM.
• Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).
• Familiarity with Windows operating systems.
• Reliable and punctual.
• Skilled in troubleshooting and follow‑up.
• Able to multitask and self‑manage effectively.
• Excellent interpersonal skills.

• 1+ year of experience in customer service, tech support, sales, or administrative roles.
• Experience in state or federal work environments.

• Must be authorized to work in the country where the job is based.
• Must be willing to submit up to a Level II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
• Must be willing to submit to drug screening. Job offers are contingent on drug screening results.

• Competitive starting compensation based on experience.
• Paid Time Off (PTO) and paid holidays.
• Incentives & rewards, including cash bonuses.
• Health benefits:
  
  full‑time employees eligible for comprehensive medical, dental, and vision coverage after 60 days; all employees have access to MEC medical plans after 30 days.
• Retirement savings programs where available.
• Disability insurance and life insurance options.
• Supplemental insurance (accident and critical illness).
• Paid training opportunities.
• Team‑oriented, collaborative work environment.
• Casual dress code.

This job operates in a professional office environment. The employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee may occasionally be required to move around the office, reach in any direction, and lift or move objects up to forty (40) pounds.

Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship.

MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. MCI will not tolerate discrimination or harassment based on any characteristic protected by applicable laws. MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements.