Call Center Insurance Agent; P&C Licensed

Position Overview

Savannah, GA. MCI is one of the fastest growing tech-enabled business services companies in the USA, with a strong call center footprint and operations across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud solutions across many industries, including healthcare, retail, government, education, telecom, technology e‑commerce, and financial services. Our contact centers use both on‑site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability, and reduce costs.

We are hiring call center insurance agents who are positive, persuasive, and have the drive to succeed. In this role you will provide full lifecycle customer service and sales to help customers understand their coverages and select the right products and services to meet their personal financial needs. A Property and Casualty license is required.

This is an excellent opportunity to start your career with industry leading training and many advancement options, including Supervisor, Trainer, Talent Acquisition, and Operations Management.

• Handle inbound and outbound contacts in a courteous, timely, and professional manner.
• Primary contact for inbound/outbound sales via multiple channels.
• Apply underwriting and eligibility guidelines to correctly price, bind, and process policies per procedures.
• Demonstrate commitment to customer service, adding new customers while maintaining service levels and seeking multi‑lining opportunities with existing accounts.
• Leverage sales, marketing, and influence skills to assist in acquisition and retention of policyholders.
• Escalate problems or inquiries as needed.
• Use proper procedures and documented knowledge articles to achieve first contact resolution and aid policyholder retention.
• Leverage opportunities to expand customer interactions and learn about customers’ current and future needs.
• Use multiple applications to gather necessary information and notify business partners regarding messages, inquiries, and claim reporting.
• Utilize knowledge base and training to accurately answer questions and sell appropriate products and services.
• Listen to customers, understand their needs, and resolve issues.
• Research systems to find missing information; coordinate with other departments to resolve issues.
• Utilize systems and technology to complete account management tasks.
• Accurately document and process customer orders in appropriate systems.
• Follow all required scripts, policies, and procedures.
• Comply with requirements regarding confidential and personal information.
• Escalate customer issues to appropriate staff and manager for resolution.
• Attend meetings, training, and review new material to stay up‑to‑date on program knowledge, systems, and processes.
• Adhere to all attendance and work schedule requirements.

• Must be 18 years of age or older.
• High school diploma or equivalent.
• Excellent organizational, written, and oral communication skills.
• Ability to type swiftly and accurately (20+ words per minute).
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).
• Basic understanding of Windows operating system.
• Highly reliable with ability to maintain regular attendance and punctuality.
• Ability to evaluate, troubleshoot, and follow up on customer issues.
• Aptitude for conflict resolution, problem‑solving, and negotiation.
• Must be customer service oriented (empathetic, responsive, patient, conscientious).
• Ability to multi‑task, stay focused, and self‑manage.
• Strong team orientation and customer focus.
• Ability to thrive in a fast‑paced environment where change and ambiguity are prevalent.
• Excellent interpersonal skills and ability to build relationships with team and customers.

• One year of experience in customer service, technical support, inside sales, back‑office, chat, or administrative support in a contact center environment.
• State or federal work experience.

• Must be authorized to work in the country where the job is based.
• Must be willing to submit up to a Level II background and/or security…