Bilingual Customer Service Representative

Position Overview

Location:

Savannah, GA

We are hiring Bilingual Customer Service Representatives to support inbound customer service, help desk, and back‑office operations for commercial clients and public sector programs. The role handles inbound inquiries, product and process questions, and basic technical issues while representing well‑known brands.

• Handle inbound and outbound calls courteously and professionally.
• Resolve customer issues using first‑call resolution strategies.
• Research and coordinate with internal departments to resolve inquiries.
• Accurately document customer interactions and claims in CRM systems.
• Use internal knowledge bases and training to answer questions confidently.
• Follow all required scripts, policies, and confidentiality protocols.
• Escalate complex issues to supervisors when needed.
• Stay current on program updates through training and team meetings.
• Meet all attendance and schedule requirements.

• Must be 18 years or older.
• High school diploma or equivalent.
• Excellent written and verbal communication skills.
• Ability to type 20+ words per minute.
• Basic proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
• Familiarity with Windows operating systems.
• Reliable and punctual with strong time‑management skills.
• Strong problem‑solving, conflict resolution, and customer service skills.
• Able to multi‑task, stay focused, and work independently.
• Team‑oriented with a positive, customer‑first mindset.
• Comfortable in a fast‑paced, dynamic environment.

• 1+ year of experience in customer service, technical support, inside sales, back‑office, chat, or administrative support.
• Experience working on state or federal programs.

• Must be authorized to work in the country where the job is based.
• Must be willing to submit to a Level II background and/or security investigation with a fingerprint; offers contingent on results.
• Must be willing to submit to drug screening; offers contingent on results.

Starting compensation is based on experience. We offer a competitive package that includes:

• Paid Time Off and paid holidays.
• Incentives & rewards, including cash bonuses and prizes.
• Health benefits:
  
  medical, dental, vision coverage after 60 days.
• Retirement savings programs.
• Short‑term disability coverage.
• Life insurance.
• Supplemental insurance (accident and critical illness).
• Internal promotion opportunities.
• Paid training.
• Engaging work environment and casual dress code.

The job is performed in a professional office environment. It is largely sedentary, requiring sitting/standing for long periods while using a computer and telephone headset. Occasionally, the employee may need to move around the office, reach in any direction, and lift or move objects up to 40 pounds.

Consistent with the Americans with Disabilities Act (ADA), MCI and its affiliates provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless undue hardship results. Please contact Human Resources if a reasonable accommodation is needed.

MCI maintains a workplace free of discrimination. We consider applicants on the basis of merit and qualifications and provide a diverse, inclusive environment. We provide reasonable accommodations for qualified employees with disabilities.