Bilingual Spanish CALL CENTER Representative

Position Overview

Full‑time and part‑time bilingual customer service representatives are needed to support inbound projects for a wide variety of clients. The role focuses on troubleshooting basic technical issues, building strong customer relationships, and identifying upsell opportunities. Candidates should be natural problem solvers who continuously aim to provide excellent service and customer satisfaction.

Location:

Savannah, GA.

• Handle inbound and outbound contacts courteously, timely, and professionally.
• Listen to customers, understand their needs, and resolve issues.
• Use systems and technology to complete account‑management tasks.
• Accurately document and process customer claims.
• Follow all required scripts, policies, and procedures.
• Use the knowledge base and training to answer customer questions.
• Maintain confidentiality of customer information.
• Escalate issues to the managerial team when appropriate.
• Ensure first‑call resolution through effective problem solving.
• Attend meetings, training, and review new material to stay current.
• Adhere to attendance and schedule requirements.

• Must be 18 years of age or older.
• High school diploma or equivalent.
• Experience with data‑entry using a computer.
• Fluent reading and speaking in English and Spanish.
• High‑speed internet connection (download 20 Mbps+) if working from home.
• Excellent organizational, written, and verbal communication skills.
• Typing speed of 20 words per minute or faster.
• Ability to work regular shifts within operating hours, including training period.
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).
• Familiarity with Windows PC applications and ability to learn new systems.
• Highly reliable with regular attendance and punctuality.
• Ability to evaluate, troubleshoot, and follow up on customer issues.
• Aptitude for conflict resolution, problem solving, and negotiation.
• Customer‑service orientation (empathetic, responsive, patient, conscientious).
• Multitask, stay focused, and self‑manage.
• Strong team orientation and customer focus.
• Ability to thrive in a fast‑paced environment with change and ambiguity.
• Excellent interpersonal skills and ability to build relationships with teammates and customers.

• One year of experience in customer service, technical support, inside sales, back‑office, chat, or administrative support in a contact center environment.
• State or federal work experience.

Must be authorized to work in the United States. Job offers are contingent upon completing a background and security investigation and drug screening.

The job involves long periods of sitting, using a computer and telephone headset, and occasionally moving objects up to 40 pounds.

MCI provides reasonable accommodations to qualified applicants or employees with disabilities unless such accommodations would cause undue hardship.

• Paid time off and paid holidays.
• Incentives and rewards (bonuses, prizes).
• Health, dental, and vision coverage after 60 days (full‑time) and MEC options after 30 days.
• Retirement savings programs, where available.
• Short‑term disability coverage.
• Life insurance.
• Supplemental insurance for accident and critical illness.
• Career growth opportunities.
• Paid training.
• Casual dress code.

MCI is an equal opportunity employer and does not discriminate on the basis of age, ancestry, color, family or medical leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, veteran status, race, religion, sex, sexual orientation, or any other protected class. MCI considers qualified applicants with criminal histories in compliance with local and federal requirements.