Savannah Customer Service Representative

Customer Service Representative (Full-Time)

Location:

Savannah, GA.

• Handle inbound and outbound contacts in a courteous, timely, and professional manner.
• Listen to customers, understand their needs, and resolve customer issues.
• Research systems to find missing information and coordinate with other departments to resolve issues.
• Follow the processes of the Client program and perform all tasks in a courteous and professional manner.
• Utilize systems and technology to complete account management tasks.
• Accurately document and process customer claims in appropriate systems.
• Follow all required scripts, policies, and procedures.
• Utilize knowledge base and training to accurately answer customer questions.
• Comply with requirements surrounding confidential information and personal information.
• Appropriately and effectively escale customer issues with the managerial team.
• Ensure first‑call resolution through problem solving and effective call handling.
• Attend meetings and training and review all new training material to stay up to date on program knowledge, systems, and processes.
• Adhere to all attendance and work‑schedule requirements.

• Must be 18 years of age or older.
• High school diploma or equivalent.
• Experience with data‑entry utilizing a computer.
• Ability to read and speak English fluently.
• Have a wired, high‑speed internet connection (download speed of 20 Mbps+).
• Excellent organizational, written, and oral communication skills.
• Ability to type swiftly and accurately (20+ words a minute).
• Ability to work regular scheduled shifts within our hours of operation, including the training period.
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).
• Familiarity with computer and Windows PC applications and ability to learn new complex system applications.
• Highly reliable with the ability to maintain regular attendance and punctuality.
• Ability to evaluate, troubleshoot, and follow‑up on customer issues.
• Aptitude for conflict resolution, problem solving and negotiation.
• Must be customer‑service oriented (empathetic, responsive, patient, and conscientious).
• Ability to multi‑task, stay focused, and self‑manage.
• Strong team orientation and customer focus.
• Ability to thrive in a fast‑paced environment with change and ambiguity.
• Excellent interpersonal skills and ability to build relationships with team and customers.

• One (1) year of experience in customer service, technical support, inside sales, back‑office, chat, or administrative support in a contact‑center environment.
• State or Federal work experience.

• Paid Time Off:
  Earn PTO and paid holidays.
• Incentives & Rewards:
  Daily, weekly, and monthly contests with cash bonuses and prizes.
• Health Benefits:
  
  Full‑time eligibility for comprehensive medical, dental, vision coverage after 60 days.
• Retirement Savings:
  Programs to secure future savings.
• Disability Insurance:
  Short‑term coverage to assist during unexpected challenges.
• Life Insurance:
  Options to safeguard loved ones.
• Supplemental Insurance:
  Accident and critical illness coverage.
• Career Growth:
  Internal promotions and advancement opportunities.
• Paid Training:
  Earn while you learn new skills.
• Fun, Engaging Work Environment:
  Cultivating collaboration.
• Casual Dress Code:
  Comfortable work attire.

This job operates in a professional office environment. The employee will be largely sedentary, required to sit, stand, and use a computer and telephone headset. Occasional movement around the office, reaching, raising or lowering objects, and moving up to forty (40) pounds may be required.

Consistent with the Americans with Disabilities Act, MCI and its affiliates provide reasonable accommodations upon request unless undue hardship. Requests may be directed to Human Resources.

MCI embraces differences and maintains a work environment free from discrimination. Equal opportunity is afforded based on merit and qualifications. MCI considers qualified applicants with criminal histories as consistent with local and federal requirements and provides accommodations for qualified employees with protected disabilities.