Lead Customer Service Representative
Job in
Savannah, Chatham County, Georgia, 31401, USA
Listed on 2026-06-14
Listing for:
CRG
Full Time
position Listed on 2026-06-14
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Bilingual, HelpDesk/Support, Customer Success Mgr./ CSM
Job Description & How to Apply Below
Location:
Savannah, Georgia
Duration:
Indefinite
Contract Shift Details: (Mid-shift 1:00pm-9:30pm; Sundays and Mondays off )
Pay Rate: $22.00
Job Description
As a Lead, Customer Service Rep you will be responsible for ensuring superior service delivery to online customers by directly supervising the daily operational activities of a team of customer service specialists. You will lead and coach assigned team in a manner that assures quality customer interaction, builds and retains customer relationships and is committed to the timely delivery of company products and services.
In this role, you'll be supported by a passionate team motivated by fast-paced innovation and the desire to deliver for customers. We're a company where you can continually advance your career, no matter your background - the opportunities are endless and yours for the taking. If you're driven and looking for a place to grow, come join us.
Responsibilities
* Directly organize and supervise day-to-day operations and activities of a customer service team in order to achieve key performance goals
* Support the building and developing of an effective and high-performance team
* Maintain daily and weekly statistics for individual direct reports
* Troubleshoot operational problems
* Complete team reports as required
* Identify and analyze escalated problems and provides guidance to direct reports for resolution
* Serve as point of escalation for transactions requiring advance expertise or discernment in order to resolve complex customer issues and ensure timely follow up and customer satisfaction
Qualifications
* 4 years of experience in a customer service role troubleshooting and handling complex transactions with 1-year team lead experience
* Experience with Microsoft Office (Word, Excel, & Outlook)
* Experience in a call center environment
* Bilingual English/Spanish
Category Code: JN003
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