Savannah Energy Customer Care Representative

Position Overview

ENERGY CUSTOMER CARE REPRESENTATIVE (FULL‑TIME). This on‑site call center position is located in Savannah, GA and provides training that turns candidates into experts on Fortune 500 products and cutting‑edge communications technology.

• Handle inbound and outbound sales calls in a courteous, timely, and professional manner.
• Listen to customers, understand their needs, and resolve customer issues.
• Research systems to find missing information and coordinate with other departments.
• Follow the Client program processes, scripts, policies, and procedures.
• Utilize systems and technology to complete account management tasks and accurately document and process claims.
• Escalate customer issues appropriately to management and staff for resolution.
• Maintain first‑call resolution through problem solving and effective call handling.
• Attend meetings, training, and review new materials to stay current on program knowledge, systems, and processes.
• Adhere to all attendance and work schedule requirements.

• Must be 18 years of age or older.
• High school diploma or equivalent.
• Experience with data entry utilizing a computer.
• Fluency in reading and speaking English.
• Wired, high‑speed internet connection (Download speed of 20 Mbps+).
• Excellent organizational, written, and oral communication skills.
• Typing speed of 20+ words per minute.
• Ability to work scheduled shifts during operating hours, including training period.
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).
• Familiarity with Windows PC applications and willingness to learn new systems.
• Highly reliable with regular attendance and punctuality.
• Ability to evaluate, troubleshoot, and follow up on customer issues.
• Aptitude for conflict resolution, problem solving, and negotiation.
• Customer‑service orientation: empathetic, responsive, patient, and conscientious.
• Ability to multi‑task, stay focused, and self‑manage.
• Strong team orientation and customer focus.
• Ability to thrive in a fast‑paced environment where change and ambiguity are common.
• Excellent interpersonal skills and ability to build relationships with team and customers.

• One (1) year of experience in customer service, technical support, inside sales, back‑office, chat, or administrative support in a contact‑center environment.
• State or Federal work experience.

MCI provides business process outsourcing, staff augmentation, contact‑center services, and IT services to a broad range of clients. MCI employs over 10,000 professionals across multiple U.S. and global locations and is recognized for rapid growth and strong customer‑centric solutions.

Starting compensation is based on experience and includes base pay, commission on sales, and daily contest incentives.

• Paid Time Off (earn PTO and paid holidays).
• Incentives & Rewards (daily, weekly, monthly contests with cash bonuses and prizes).
• Health Benefits (comprehensive medical, dental, and vision after 60 days; MEC medical plans after 30 days).
• Retirement Savings (available retirement plans).
• Disability Insurance (short‑term).
• Life Insurance and Supplemental Insurance (accident and critical illness).
• Career Growth opportunities focused on internal promotion.
• Paid Training and a fun, engaging work environment.
• Casual Dress Code.

The position is largely sedentary, involving prolonged computer, telephone headset, and office equipment usage. Employees may need to move objects up to forty (40) pounds and perform tasks requiring reach in multiple directions.

Consistent with the Americans with Disabilities Act, MCI provides reasonable accommodations when requested, unless undue hardship occurs.

MCI embraces diversity and maintains a discrimination‑free workplace. Employment decisions are based solely on merit and qualifications. MCI does not discriminate on the basis of age, ancestry, color, family or medical leave, gender identity or expression, genetic information, marital status, medical condition, national origin, disability, political affiliation, veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by law.

MCI considers qualified applicants with criminal histories in accordance with local and federal requirements, and provides accommodations to qualified employees with disabilities to the extent required by law.

Applicants must be authorized to work in the country where the job is based. Background and drug screening are required and job offers are contingent upon successful completion of these investigations.