Licensed P&C Insurance Agent

Position Overview

We are hiring licensed insurance agents who are positive, persuasive, and have the drive to succeed. In this role, you will provide full lifecycle customer service and sales to assist customers in understanding their coverages and selecting the right products, services, and best solutions to meet their personal financial needs.

Location: Savannah, GA

• Handle inbound and outbound contacts in a courteous, timely, and professional manner
• Provide customer assistance with routine service inquiries that require licensing, including complex payments, policy changes such as coverages and deductibles, added and/or replacement vehicles
• Utilize proper procedures and documented knowledge articles to achieve first contact resolution and aid in policyholder retention
• Learn and apply product, industry, and market knowledge to make recommendations to policyholders
• Listen to customers, understand their needs, and resolve customer issues
• Research systems to find missing information; coordinate with other departments to resolve issues as applicable
• Leverage opportunities to expand customer interactions to learn more about the customer’s current and future needs
• Accurately document and process customer orders in appropriate systems
• Follow all required scripts, policies, and procedures
• Leverage strong written communication skills to strengthen relationships between CCC and business partners
• Comply with requirements surrounding confidential information and personal information
• Escalate customer issues to appropriate staff and managers for resolution as needed
• Attend meetings and training and review all new training material to stay up to date on changes to program knowledge, systems, and processes
• Adhere to all attendance and work schedule requirements

All new employees receive world‑class training. Desired candidates are highly motivated, energetic, and dedicated.

• Must be 18 years of age or older
• High school diploma or equivalent
• Excellent organizational, written, and oral communication skills
• Ability to type swiftly and accurately (20+ words per minute)
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
• Basic understanding of Windows operating system
• Highly reliable with the ability to maintain regular attendance and punctuality
• Ability to evaluate, troubleshoot, and follow up on customer issues
• An aptitude for conflict resolution, problem‑solving, and negotiation
• Must be customer service oriented (empathetic, responsive, patient, and conscientious)
• Ability to multi‑task, stay focused, and self‑manage
• Strong team orientation and customer focus
• Ability to thrive in a fast‑paced environment where change and ambiguity are prevalent
• Excellent interpersonal skills and the ability to build relationships with your team and customers

• One year of experience in customer service, technical support, inside sales, back‑office, chat, or administrative support in a contact center environment
• State or Federal work experience

• Must be authorized to work in the country where the job is based
• Must be willing to submit up to a Level II background and/or security investigation with a fingerprint. Job offers are contingent on investigation results.
• Must be willing to submit to drug screening. Job offers are contingent on results.

• Paid Time Off:
  Earn PTO and paid holidays to take the time you need.
• Incentives & Rewards:
  Participate in daily, weekly, and monthly contests that include cash bonuses and prizes.
• Health Benefits:
  
  Full‑time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment.
• Retirement Savings:
  Secure your future with retirement savings programs, where available.
• Disability Insurance:
  Short‑term disability coverage is available.
• Life Insurance:
  Access life insurance options.
• Supplemental Insurance:
  Accident and critical illness insurance.
• Career Growth:
  Focus on internal promotions with significant advancement opportunities.
• Paid Training:
  Learn new skills while earning a paycheck.
• Fun, Engaging Work Environment:
  Team‑oriented culture that fosters collaboration.
• C…