CSR Supervisor-Chatham, Midtown Clinic

Overview

Who we are. We protect lives. The Georgia Department of Public Health is the lead agency entrusted by the people of Georgia to proudly protect lives and promote healthy lifestyles in diverse communities statewide. We are committed to preventing disease, injury, and disability; promoting health and well‑being; and preparing the State of Georgia for responding to disasters.

M-F work schedule. 13 paid holidays. Excellent benefit package.

• Make a Professional Impact – Build your career where it matters and protect lives in the community where you live, work, and play
• Work with a Dynamic and Diverse Team – Collaborative and inclusive way of working where employees share ideas and leverage collective strengths
• Achieve Career Longevity – Countless opportunities for continuous learning/development that support a long‑term career
• Take Part in a Hands‑on Working Culture – Unique culture of active engagement and problem‑solving, no matter your role
• Feel Pride in Where you Work – Be part of making an impact in public health alongside dedicated people just like you

Supervises, guides, and instructs the work assignments of staff for both Eisenhower and Midtown clinics. Communicates with the general public, internal and external customers to provide information and recommendations targeted to meet customer expectations. This position will require the incumbent to exhibit critical thinking to resolve complicated issues and situations involving customer service and employee management in compliance with governing policies, procedures and laws in response to customer needs.

Supervisory responsibilities include, but are not limited to, managing subordinate staff, maintaining the schedule for the Midtown Clinic located in Savannah GA, interviewing and selecting candidates for positions within the department, managing employee relations issues, addressing and resolving customer service issues and complaints, supporting the CSR staff and conducting the duties of a CSR when needed. Additionally, this role assists with billing responsibilities and emergency response.

• High school diploma/GED and five (5) years in a lead worker, team leader, or supervisory role communicating information in a customer service setting; or two (2) years of experience required at the lower level Customer Svc Rep.
• 3 (GST
  122).

• Prior experience with WIC, the Georgia Gateway System and the Mitchell & McCormick EHR Visual Health Net (VHN).
• Advance skill level Microsoft Office.

• 13 Paid Holidays
• Generous Leave Package – Educational Support Leave and 3 weeks each accrued Annual and Sick Leave
• Defined Benefit retirement plan
• Health Insurance
• Dental Insurance
• Vision Insurance
• Health Care Spending Account
• Dependent Care Spending Account
• Life Insurance
• AD&D Insurance
• Disability Insurance
• Legal Insurance
• Long‑Term Care Insurance
• Specified Illness
• Deferred Compensation (401K & 457 Plans)

• A supportive and rewarding work environment
• Physical Activity Breaks
• Employee Assistance Program
• Employee discount program
• Tuition Assistance

• Applicants chosen for employment will be subject to criminal background check/fingerprinting.
• Education documentation must be provided by applicants. License/certification must be provided if required for position.
• Reference checks & immunizations required.
• May be subject to pre‑employment drug screen.

* Coastal Health District is an Equal Opportunity Employer*

The State will not unlawfully consider an applicant's race, color, national origin, religion, age, disability, sex, genetic information, political affiliation, protected uniformed service, or other legally protected category when making selections.

If you require accommodations under the American Disability Act (ADA), notify this agency of your request by the closing date of this announcement.