Outbound Sales Representative; Evenings

Position Overview

Outbound Sales Representative – Savannah, GA. MCI is a rapidly growing tech‑enabled business services company offering customer experience, process outsourcing, and cloud solutions across various industries. We seek persuasive communicators to connect with prospective customers, promote and upsell products, and deliver exceptional customer experiences. You will receive industry‑leading training to thrive in a performance‑driven environment.

• Make outbound and receive inbound calls in a professional and courteous manner.
• Educate customers on products and services, identifying upsell opportunities.
• Understand customer needs and recommend tailored solutions.
• Use internal systems to manage accounts and process orders accurately.
• Research and resolve customer issues, coordinating with other departments as needed.
• Follow scripts, policies, and procedures to ensure consistency and compliance.
• Maintain accurate records and safeguard customer information.
• Escalate complex issues to supervisors or appropriate teams.
• Stay current with training, updates, and system changes.
• Meet attendance, punctuality, and performance expectations.

• Must be 18 years or older.
• High school diploma or equivalent.
• Excellent verbal and written communication skills.
• Ability to type 20+ words per minute.
• Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).
• Familiarity with Windows operating systems.
• Dependable and punctual with a strong work ethic.
• Strong problem‑solving and conflict‑resolution skills.
• Customer‑focused, empathetic, and solution‑oriented.
• Ability to multitask and manage time effectively.
• Comfortable in a fast‑paced, evolving environment.
• Team player with strong interpersonal skills.

• Must be authorized to work in the country where the job is based.
• Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint; job offers are contingent on background/security investigation results.
• Must be willing to submit to drug screening; job offers are contingent on drug screening results.

• Paid Time Off (PTO) and paid holidays.
• Incentives & rewards through contests with cash bonuses and prizes.
• Health benefits:
  
  comprehensive medical, dental, and vision coverage after 60 days of employment; all employees have access to MEC medical plans after 30 days.
• Retirement savings programs where available.
• Disability insurance: short‑term disability coverage.
• Life insurance options.
• Supplemental insurance: accident and critical illness insurance.
• Career growth opportunities and internal promotions.
• Paid training.
• Fun, engaging work environment with a team‑oriented culture.
• Casual dress code.

This job operates in a professional office environment. The employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be required to use a computer and other office equipment, including phone, copier, and printer, and may occasionally need to move about the office, reach in any direction, raise or lower objects, and move up to forty (40) pounds.

Consistent with the Americans with Disabilities Act (ADA), MCI provides reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy applies to all aspects of employment. Please contact Human Resources if reasonable accommodations are needed.

At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, treating employees with dignity and respect. We are committed to a diverse and equal‑opportunity work environment and do not tolerate discrimination or harassment on any protected characteristic.

We consider qualified applicants with criminal histories in a manner consistent with local and federal requirements.