Lead Customer Service Rep

Adecco is currently assisting a local Customer in their search for Lead Customer Service Rep IN SAVANNAH GA. This is a great opportunity to further your existing skills as a for Lead Customer Service Rep while learning new ones to assist you in your career. The best part is you would be joining a winning culture with Adecco while on assignment with our customer and having access to all our Adecco Perks!

• Pay: $22.00/Hr
• Shift: Tuesday to Saturday 01:00 Pm to 09:30 Pm.
• Access to Adecco’s Aspire Academy with thousands of free upskilling courses
• We’re open to training the right candidate who demonstrates a strong willingness to learn and grow in this field.

• Led day-to-day operations of a customer service team, ensuring consistent achievement of KPIs including response time, resolution rate, and customer satisfaction.
• Coached, mentored, and developed team members to improve performance, engagement, and retention.
• Monitored and maintained daily and weekly performance metrics for direct reports using Excel and reporting tools.
• Acted as the primary escalation point for complex customer issues, ensuring timely resolution and positive customer outcomes.
• Maintain service efficiency and minimize disruptions.
• Guided team members in resolving escalated situations, reinforcing best practices in customer service and problem-solving.
• Maintained high service standards while managing high call volumes.

• 4 year of experience in customer service or 1 year on team lead experience.
• High school diploma or GED.

Pay Details: $22.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.