Call Center Representative; Blended

Position: Call Center Representative (Blended)
LOCATION:

Savannah, GA

POSITION OVERVIEW:

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.  We’re seeking enthusiastic Call Center Representatives to support a range of inbound and outbound customer service and sales initiatives. In this role, you’ll respond to incoming inquiries, reach out to existing customers to provide support, and promote new products and services.

Opportunities are available across various projects, including government programs and some of the world’s most recognized brands.

We’re looking for individuals with strong communication skills, a positive attitude, and a commitment to reliability and continuous learning. To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.

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POSITION RESPONSIBILITIES:

WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO?

In this role, you handle inbound and outbound calls, helping to support customer service, technical support, and customer sales interactions. It requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience.  In addition to providing exceptional service, you will need to be a confident, fully engaged team player dedicated to bringing a positive and enthusiastic outlook to work each day.

Key Responsibilities:

Handle inbound and outbound calls with professionalism and courtesy

Resolve customer issues efficiently, aiming for first-call resolution

Research and retrieve information across systems to support customer needs

Accurately document customer interactions and process claims

Guide customers through options to find the best solutions

Use training and resources to answer questions while adhering to scripts and policies

Maintain confidentiality and handle sensitive information appropriately

Escalate complex issues to the appropriate team members when necessary

Participate in training sessions and stay current on updates and procedures

Follow attendance and scheduling requirements consistently CANDIDATE

QUALIFICATIONS:

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. This position relies on building relationships and turning the knowledge, you gain in training into customer wins. Ideal candidates for this position are highly motivated, energetic, and dedicated.  Qualifications Minimum age of 18

High school diploma or equivalent

Strong written and verbal communication skills

Typing speed of at least 20 words per minute

Basic proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook)
Familiarity with Windows operating systems

Dependable and punctual with excellent time management

Problem-solving and conflict resolution skills

Customer-focused mindset with empathy and patience

Ability to multitask and work independently

Team-oriented with a collaborative spirit

Comfortable in a dynamic, fast-paced environment ABOUT MCI (PARENT COMPANY): MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact…