Outbound Sales Representative

Position: Outbound Sales Representative (Days)
LOCATION:

Savannah, GA

POSITION OVERVIEW:

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.  Are you a persuasive communicator with a passion for sales and a positive attitude? We’re looking for Outbound Sales Representatives to support a variety of exciting projects for some of the world’s most recognizable  this role, you’ll connect with prospective customers, promote and upsell products and services, and deliver exceptional customer experiences.

With our industry-leading training, you’ll be equipped to thrive and grow in a fast-paced, performance-driven environment. To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.

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POSITION RESPONSIBILITIES:

Key Responsibilities:

Make outbound and receive inbound calls in a professional and courteous manner

Educate customers on products and services, identifying upsell opportunities

Understand customer needs and recommend tailored solutions

Use internal systems to manage accounts and process orders accurately

Research and resolve customer issues, coordinating with other departments as needed

Follow scripts, policies, and procedures to ensure consistency and compliance

Maintain accurate records and safeguard customer information

Escalate complex issues to supervisors or appropriate teams

Stay current with training, updates, and system changes

Meet attendance, punctuality, and performance expectations CANDIDATE

QUALIFICATIONS:

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

Must be 18 years or older

High school diploma or equivalent

Excellent verbal and written communication skills

Ability to type 20+ words per minute

Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
Familiarity with Windows operating systems

Dependable and punctual with a strong work ethic

Strong problem-solving and conflict resolution skills

Customer-focused, empathetic, and solution-oriented

Ability to multitask and manage time effectively

Comfortable in a fast-paced, evolving environment

Team player with strong interpersonal skills ABOUT MCI (PARENT COMPANY): MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services. In 2019, Marlowe Companies Inc.

(MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines.  

Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of…