Call Center Representative

LOCATION

Savannah, GA

MCI is a rapidly growing tech-enabled business services company. We provide Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across multiple industries. Our contact centers operate on-site and remotely, using advanced technologies to enhance customer journeys, drive scalability, and reduce costs.

We are looking for dependable, customer-focused Call Center Representatives to support inbound and outbound service and sales projects for a diverse client base. You will engage directly with customers to answer questions, resolve issues, and promote new products and services.

This is an on-site, entry-level opportunity with flexible scheduling options. Previous contact center experience is a plus but not required. Candidates with backgrounds in customer service, technical support, inside sales, or administrative support are encouraged to apply.

In this role, you handle inbound and outbound calls, providing customer service, technical support, and sales interactions. You must interact with hundreds of customers weekly to resolve support issues, sell new products, and ensure a best-in-class customer experience.

You should be a confident, fully engaged team player dedicated to bringing a positive and enthusiastic outlook to work each day.

Key Responsibilities:

• Manage inbound and outbound calls with professionalism and courtesy
• Resolve customer concerns efficiently, aiming for first-call resolution
• Research internal systems to locate missing information and collaborate with other departments as needed
• Accurately document customer interactions and process claims
• Conduct needs-based conversations to identify the best solutions for customers
• Use training materials and knowledge bases to provide accurate information while following scripts and procedures
• Handle sensitive information in compliance with privacy and confidentiality standards
• Escalate complex issues to supervisors or specialized teams when necessary
• Participate in training sessions and team meetings to stay current on updates and procedures
• Maintain consistent attendance and adhere to assigned schedules

All new employees receive world-class training. Ideal candidates are highly motivated, energetic, and dedicated.

Qualifications

• Must be 18 years or older
• High school diploma or equivalent
• Strong verbal, written, and organizational communication skills
• Ability to type at least 20 words per minute accurately
• Basic proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook)
• Familiarity with Windows operating systems
• Reliable and punctual with strong time management skills
• Capable of troubleshooting and resolving customer issues
• Skilled in conflict resolution, negotiation, and problem-solving
• Customer-oriented with empathy, patience, and responsiveness
• Able to multitask, stay focused, and work independently
• Team player with a collaborative mindset
• Comfortable working in a fast-paced, evolving environment
• Strong interpersonal skills and the ability to build rapport with customers and colleagues

All MCI Locations

• Must be authorized to work in the country where the job is based.

Subject to the program and location of the position

• Must be willing to submit up to a Level II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
• Must be willing to submit to drug screening. Job offers are contingent on drug screening results.

At MCI, your hard work deserves recognition and reward. Starting compensation is based on experience, and we offer a variety of benefits and incentives that grow with you over time.

What You Can Expect from MCI:

Our team members enjoy:

• Paid Time Off: Earn PTO and paid holidays to take the time you need.
• Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes.
• Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after 30 days. Benefit options vary by location.
• Retirement Savings: Secure your future with retirement savings programs, where available.
• Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges.
• Life Insurance: Access life insurance options to safeguard your loved ones.
• Supplemental Insurance: Accident and critical illness insurance
• Career Growth: Internal promotions provide significant advancement opportunities.
• Paid Training: Learn new skills while earning a paycheck.
• Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.
• Casual Dress Code: Be comfortable while you work.

This job is performed in a professional office environment. The employee will be largely sedentary, required to sit/stand for…