Customer Relations Coordinator

The Customer Relations Associate is responsible for fulfilling the dealership's customer relation policies in an effort to build and retain a loyal customer base.

What are the day-to-day responsibilities?

Responsible for maintaining high customer retention, customer satisfaction and monitoring customer complaints

Contact service customers after their visit to monitor quality control and satisfaction Contact customer on the day following delivery of vehicle

Make sure proper managers have received copies of any written complaints

Keep records of all customer complaints and solutions

Assist in resolving customer complaints, which can not be handled by Sales Consultants, Service Advisors, Managers After putting a dissatisfied customer in contact with the appropriate personnel, follow up with all parties involved to determine what actions were taken. Continue follow up until complaint is completely resolved

Prepare delivery call reports for Customer Relations Manager Print and distribute customer related reports

Provide feedback for improving the new vehicle delivery process through follow up calls with the customer per their responses

Responsible for making sure surveys are taken care of in a timely manner

Help the Parts Department with tracking, notifying customers when parts are in and help to develop a follow up system of special order parts that are not being attended to Demonstrates behaviors consistent with the Company's Vision, Mission, and Values in all interactions with Customers, Associates and Suppliers What are the requirements for this job?

High school diploma or equivalent

Must meet Company's requirements for employment

Prolonged periods of personal computer usage and data entry

Adheres to all company policies, procedures and safety standards

Possess excellent verbal and written communication skills

Must have excellent phone skills and organizational skills

Two years customer service experience (preferred)
Professional appearance

Our Associates have many opportunities for career growth and development Coast-to-Coast Exciting Benefits and Perks Await You:

Competitive compensation and 401k matching

Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.

Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and Auto Gear Access  amazing deals and discounts through You Decide, a website with offers from top providers and retailers

Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide

AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services.

Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve.

Auto Nation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry.

We value innovation, teamwork, and a commitment to making a positive impact in the world.
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