Customer Relations Coordinator

Responsibilities

• Responsible for maintaining high customer retention, customer satisfaction and monitoring customer complaints
• Contact service customers after their visit to monitor quality control and satisfaction
• Contact customer on the day following delivery of vehicle
• Make sure proper managers have received copies of any written complaints
• Keep records of all customer complaints and solutions
• Assist in resolving customer complaints that cannot be handled by Sales Consultants, Service Advisors, or Managers
• After putting a dissatisfied customer in contact with the appropriate personnel, follow up with all parties involved to determine what actions were taken
• Continue follow‑up until the complaint is completely resolved
• Prepare delivery call reports for the Customer Relations Manager
• Print and distribute customer‑related reports
• Provide feedback for improving the new vehicle delivery process through follow‑up calls with the customer per their responses
• Ensure surveys are taken care of in a timely manner
• Help the Parts Department with tracking, notifying customers when parts are in, and help to develop a follow‑up system of special‑order parts that are not being attended to
• Demonstrate behaviors consistent with the Company’s Vision, Mission, and Values in all interactions with Customers, Associates, and Suppliers

• High school diploma or equivalent
• Must meet Company requirements for employment
• Prolonged periods of personal computer usage and data entry
• Adheres to all company policies, procedures, and safety standards
• Possess excellent verbal and written communication skills
• Must have excellent phone skills and organizational skills
• Two years of customer service experience (preferred)
• Professional appearance

• Competitive compensation and 401k matching
• Healthy work‑life balance with insurance plans (health, dental, vision) and maternity benefits
• Associate purchase and discount programs for new and pre‑owned vehicles, services, parts, collision, accessories, and Auto Gear
• Access amazing deals and discounts through You Decide, a website with offers from top providers and retailers
• Support the DRVPNK mission to raise and donate millions of dollars to cancer research and treatment

Auto Nation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply.