Customer Service Representative - Intermodal

Position: Customer Service Representative
- Intermodal

Location: 114 Gulfstream Road

Job : 733

# of Openings: 1

The Intermodal Customer Service Representative (CSR) is responsible for processing orders placed by our customers in our Transportation Management System (TMS) and then communicating order details and updates to our customers and our dispatch team. This position serves as the initial point of contact for customer questions and concerns. The CSR must have excellent communication skills, a strong work ethic, and a positive attitude to handle a high volume of emails and phone calls.

To succeed in this position, you must be proficient with time management, prioritization, and have the desire to meet or exceed the needs of our customers. This position requires great communication and organizational skills while maintaining a positive attitude.

• Analyze and identify potential late and at‑risk deliveries and facilitate creative resolutions for problems discovered on all load issues to meet or exceed customers' expectations.
• Monitor and track loads so that timely notification can be made to internal/external customers regarding late pickups and/or deliveries and any other changes that may occur.
• Perform general administrative duties, clerical duties (processing and coding documents, maintaining records and files, etc.) and compile and arrange data.
• Create templates on our TMS for orders put in by customers.
• Process customer orders and relay information to dispatch.
• Tracing orders to provide order updates or changes throughout the day.
• Willingness and ability to solve customer issues in a timely and professional manner.
• Coordinate emergency moves by working with dispatch.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Perform other duties as assigned.
• Schedule:
  
  Monday
  - Friday; 7am-4pm.

• High school diploma or equivalent.
• 1-3 years’ experience in customer service; intermodal industry preferred.
• Proficiency in Microsoft Excel and Outlook as well as overall computer skills.
• Excellent verbal and written communication skills.
• Strong conflict resolution and problem‑solving skills.
• Ability to multi‑task while maintaining a positive attitude.
• Self‑motivated / Detail oriented / Ability to prioritize.
• Accountable to company core values:
  Customer and Contractor Focused, Innovative, Relationship Builder, Accountable, Purposeful Communicator, and Exceeds Expectations.

• Authorization to work in the U.S.
• Health, Dental, and Vision Insurance.
• Life and Short-Term & Long-Term Disability Insurance.