EH CSR -Chatham

Job Title

Performs a variety of customer service and clerical support functions in a busy environmental health department.

Performs a variety of customer service and clerical support functions in a busy environmental health department. May resolve complicated issues involving customer service and researching governing policies, procedures or laws to respond to clients or visitors. Incumbent must be able to multi-task and work efficiently in a fast paced environment be proficient with computers and a variety of software programs, appropriately handle customer service issues and manage customer demands.

M-F work schedule==13 paid holidays==Excellent benefit package All Coastal Health District, County Health Department employees are deemed essential employees in the event of an emergency. As such, you may be called on to participate in an event not limited to but including, staffing a shelter, a Specimen Point of Collection Site (SPOC) and/or Point of Dispensing site (POD). When you are called on to participate, you are expected and it will be a part of your job requirement to participate, whether the emergency occurs during or outside regular work hours.

Pay Grade: F

1. Provides helpful, efficient, customer service to each client in a respectful and compassionate manner
2. Interviews clients to obtain information according to program policies/procedures and provides confidentiality at all times
3. Enters data quickly, accurately and efficiently with minimal errors.
4. Processes client's needs and requests according to policy
5. Schedules appointments according to procedures
6. Initiates, maintains and updates client charts in accordance with clinic needs.
7. Attends staff meetings and training necessary to perform job effectively.
8. Provides other customer service and clerical support duties.
9. Answers main phone line for Environmental Health and greets customers to receive payments and plans.

CSR 1
- High school diploma or GED AND 12 months of experience handling customer's questions, complaints and/or providing information.

Preferred Qualifications:

Background in Science and/or Public Health field. One or more years of experience in a clerical or office assistant role. Able to work in a fast paced environment and have strong computer skills including Microsoft Office and basic data entry. Associates degree desired. CSR 2
- Minimum of 2 years' experience as current GA Public Health CSR 1, no disciplinary actions over the previous 12 months. Overall score of 3 or higher on two most recent performance evaluations (PMFs) CSR 3
- Minimum or 2 years' experience as current GA Public Health CSR 2, no disciplinary actions over the previous 12 months. Overall score of 3 or higher on two most recent performance evaluations (PMFs)

For more information on the State of Georgia Benefits visit (Use the "Apply for this Job" box below). Benefits for Full Time Eligible Employees
• 13 Paid Holidays
• Generous Leave Package
• Employees Retirement System
• Health Insurance
• Dental Insurance
• Vision Insurance
• Health Care Spending Account
• Dependent Care Spending Account
• Life Insurance
• AD&D Insurance
• Disability Insurance
• Legal Insurance
• Long-Term Care Insurance
• Specified Illness
• Deferred Compensation (401K & 457 Plans) Additional Perks
• A supportive and rewarding work environment
• Physical Activity Breaks
• Employee Assistance Program To learn more about the Coastal Health District visit -  Due to the volume of applications received, we are unable to provide information on application status by phone or email. All qualified applicants will be considered but may not necessarily receive an interview. Selected applicants will be contacted via email by the hiring agency for next steps in the selection process.

Applicants who are not selected will not receive notification. This position is subject to close at any time once a satisfactory applicant pool has been identified.
* Coastal Health District is an Equal Opportunity Employer
* The State will not unlawfully consider an applicant's race, color, national origin, religion, age, disability, sex, genetic information, political affiliation, protected uniformed service, or other legally protected category when making selections. If you require accommodations under the American Disability Act (ADA), notify this agency of your request by the closing date of this announcement. Applicants chosen for employment will be subject to the following Criminal Background Check/Fingerprinting Reference Checks & Immunizations Required
* May be subject to pre-employment drug screen