Mobility & Parking Services Attendant​/Monitor - Parking Garages

This position is responsible for the provision of customer service and monitoring in support of the operation of the city's off‑street parking facilities.

• Collects revenue from daily and monthly customers; posts monthly payments to electronic and hard copy files; balances daily work; prepares garage deposit at the end of shift.
• Maintains cash funds and visits the bank for change.
• Answers telephone; assists customers with questions and directions.
• Assists Vehicle Maintenance in the issuance of loaner vehicles, signs keys in and out as assigned.
• Assists customers and receives dock fees for boats docked on River Street.
• Issues and/or delivers parking stamps for the Ride, Park, and Shop program.
• Conducts hourly rounds in city parking structures; checks stairwells and garage perimeter; maintains an activity log during rounds; observes and monitors video recorders.
• Operates cash register, portable radio, various office equipment, and motorized vehicles.
• Performs minor repairs to gate equipment; resets gate arm; replaces gate arm; replaces tickets in ticket machine.
• Picks up bank deposits, collects leave sheets, overtime sheets, and timecards.
• Opens and closes garages at appropriate times.
• Writes parking tickets in garage and lot areas.
• Assists with carriage spill cleanup, contacts carriage companies, and records all required information.
• Distributes office and maintenance supplies, garage payments, and payroll to other personnel as assigned.
• Assists in training new personnel as assigned.
• Performs other related duties as assigned.

• High school diploma or GED, with one year of cashier, customer service, public relations, or monitoring experience; or any equivalent combination of education, training, and experience.
• A valid driver's license is preferred.
• Work schedule:
  
  Thursday - Sunday 9 am - 7:30 pm.
• Background investigation, including supervised drug screen, post‑offer/pre‑employment medical screen, and verification of education, certifications, and licenses required prior to employment.
• Knowledge of department policies and procedures.
• Knowledge of basic accounting and department cash handling policies.
• Knowledge of the principles and practices of customer service.
• Skill in the repair and maintenance of gate equipment.
• Skill in interpersonal relations.
• Skill in oral communication.