Lead Facilities Dispatch Operator -Mid Shift

ABM (NYSE: ABM) is one of the world's largest providers of integrated facility, engineering, and infrastructure solutions. Every day, our over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience.

ABM serves a wide range of market sectors including commercial real estate, aviation, education, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world.

ABM:
Driving possibility, together.

ABM is an Equal Employment Opportunity (EEO) employer that does not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local law, including disability and protected veteran status. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call .

We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.

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ABM is a military-friendly company proudly employing thousands of men and women who have served in the U.S. military. With ABM, you'll have access to a world-class training program and ample opportunities to use the skills you developed while serving our country. Whether you're looking for a frontline or professional position, you can find post-military career opportunities across ABM.

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The Lead Dispatch Operator plays a key role in supporting day-to-day dispatch operations within an integrated facility maintenance environment. This position focuses on real-time team support, workflow execution, and service consistency, ensuring calls and work orders are handled efficiently and in alignment with established processes. Working under the guidance of Dispatch Operations leadership, the Lead serves as a floor-level resource and point of coordination for Dispatch Operators, helping maintain service levels, providing coaching, and supporting operational priorities.

Qualifications

* High school diploma or equivalent required

* 2-4 years of experience in call center, dispatch, or maintenance coordination roles

* Previous experience in a team lead or informal leadership role preferred

* Experience with CMMS platforms (e.g., Maximo or similar systems) preferred

* Experience in aerospace, manufacturing, or industrial environments preferred

* Strong communication and organizational skills

* Ability to work in a fast-paced, team-oriented environment

* Proficiency in Microsoft Office and enterprise systems

Work Environment

* Supports 24/7 operations, including evenings, weekends, and holidays

* Fast-paced, high-reliability environment focused on safety and precision

* Requires extended periods of sitting, phone use, and computer work

Key Competencies

* Team support and collaboration

* Customer service focus

* Attention to detail and data accuracy

* Problem-solving and decision support

* Communication and coordination

* Adaptability in a dynamic environment

Team Support & Floor Leadership

* Provide day-to-day guidance and support to Dispatch Operators during assigned shifts

* Act as a first point of contact for questions, troubleshooting, and call handling support

* Assist in monitoring workload and helping balance call distribution

* Reinforce established procedures, service standards, and escalation protocols

* Support onboarding and training of new team members

* Deliver informal coaching and feedback to improve individual and team performance

Dispatch Operations Execution

* Support high-volume incoming calls related to facility and production issues (HVAC, electrical, plumbing, structural, and specialized systems)

* Help ensure accurate intake, documentation, and entry of work orders into the CMMS system

* Review work orders for completeness and accuracy, addressing gaps as needed

* Reinforce adherence to call handling expectations and response time standards

Work Order Coordination & Dispatch Support

* Assist in prioritizing work orders based on predefined criteria (safety, operational impact, urgency)

* Support dispatch activities by coordinating with maintenance teams and contractors

* Monitor work order status and help ensure timely updates and follow-ups

* Escalate high-risk or critical issues to the Supervisor or…