Customer Service Representative; Office; M-F

Position: Customer Service Representative; Office (M-F, $22 per hour)
About United United is the largest beverage alcohol wholesaler in both Georgia and Alabama. With two members of the fourth generation of the Hertz family involved in leadership roles, United is one of the 2-3% of family businesses that are able to successfully transition beyond the third generation. The Hertz family remains focused on growth, leveraging its most distinct market advantages in order to maintain its upward momentum.

Its talented and innovative team of sales representatives and brand builders has the unique ability to recognize synergies between all three categories of alcohol, making it possible for United to grow its product portfolio and business successfully in Georgia and beyond.

Want to get in on the fun…We’d love to have you!

The Customer Service Representative position primarily involves supporting our customers, sales associates, and delivery associates with any customer-oriented needs. This position involves dealing with customer payments, licenses, credits, and pricing, while also helping sales and delivery associates with any needs they may have pertaining to customers and deliveries. In addition to these roles, the customer service representative may fulfill some office duties.

Must be 18 years or older

High school or vocational school diploma or GED equivalent required

Responsibilities

Answer phone calls from customers, sales associates, and delivery associates and provide support

Provide backup for department co-workers as needed

Balance load sheets by verifying accuracy of inventory, matching payments to invoices, and verifying driver entries

Manage FINTECH, ESCROW, iCONTROL, GXS, and charge payments

Set up new customers and update customer licenses

Apply credits to customer’s accounts

Investigate pricing issues and make corrections

Bill leaker credit tickets

Bill sample requests

Perform data entry

Scan and process customer checks

Handle returned checks

Bill glassware requests

Bill beer cart requests

Order office supplies and maintain spreadsheets of inventory

Fulfill mail room duties

File customer and supplier invoices as required

Occasional billing of sales orders

Perform other duties as assigned

Competencies

Problem Solving Professionalism Relationships Self  Awareness Conflict Management Communication Critical  Thinking Collaboration Positive  Attitude Working As a Team Flexibility / Multi-Tasking Willingness to Learn Critical Skills Time Management Proficient in Microsoft Office and other United technology

Proficient in use of calculator

Working knowledge of copiers, scanners, fax, and other office machines and equipment

Working Conditions Normal office environment

Maintains a clean work environment by keeping desk and work area neat and clean

Physical Requirements and Essential Functions Regular, reliable attendance required

Able to talk, hear and use telephone

Able to sit for extended periods

Able to use hands and fingers and use computer for extended periods

Specific vision abilities that include close vision

Able to occasionally lift supplies or materials (3-5 lbs or less)
Attention Applicants:
If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please let us know. Likewise, if you are limited in the ability to access or use this online application process and need an alternative method for applying, we will determine an alternate way for you to apply. Please contact  or call  for assistance with accommodation.
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