WIC Customer Service Representative Job Savannah area,Georgia USA,Customer Service/HelpDesk

Position: Hourly WIC Customer Service Representative

Hourly WIC Customer Service Representative (10339)

Founded in the 1920s and headquartered in Decatur, GA, DeKalb Public Health (DKPH) works to protect, promote and improve the health and well‑being of all DeKalb County residents.

Our vision is for a healthier DeKalb where all residents have equitable access to public health resources and live healthy lives. If you have a passion for people and are looking to make an impact on the health of the community, we invite you to join our team!

DUTIES

Reallocates task as necessary

Schedules WIC appointments for clients

Serves clients in the order numbers were taken in a professional manner. Courteously greets all individuals who are requesting services.

Receives, screens, and directs telephone calls to the appropriate staff member. Answers telephones courteously, receives and notes caller’s questions, requests and needs and routes call to appropriate staff immediately upon receipt.

Answers client’s questions regarding services offered business hours, and the intake process.

Checks client’s identification, proof of residence and proof of income.

Provides clients with the Give Rights/Obligation and completes the 24-hour diet recall form.

Completes Declaration statement and gives voter application if clients request to register to vote.

Lists client’s name, age and service on the clinic book.

Completes header on the certification form.

Conducts income eligibility interviews and completes income portion of WIC Certification/Assessment form and signatures.

Receives and distributes incoming correspondence.

Furnishes ineligibility notice to clients following established procedures.

Updates clients information on the Insight System

Directs clients to maintain clinic flow.

Reviews medical records and adds needed forms, labels and immunization information.

Lists client’s names on daily activity report.

Issues vouchers and schedules next appointment for nutritional education.

Instructs clients on use of WIC vouchers and grocery vendor system.

Refers clients to other services offered by health center if needed.

Copies reports for office and mails original to the proper office.

Orders office supplies.

Maintains an orderly work area.

QUALIFICATIONS

High school diploma or GED and ability to perform basic office functions and computer related duties. Bilingual preferred (Spanish).

PREFERRED QUALIFICATIONS

In addition to the minimum qualifications, preference will be given to applicants who have front and back-office experience in a medical setting, fee collection, cash drawer close out and cash drawer reports, and the ability to troubleshoot payments. Experience in patient care management systems also desirable. Bilingual preferred (Spanish).

EEO STATEMENT

DeKalb Public Health is an equal opportunity employer.

#J-18808-Ljbffr