Dispatcher, Customer Service​/HelpDesk

Job Summary

With a focus on customer satisfaction by exceeding expectations, manage the workflow and productivity of road work. Consistently look for operational and process improvements. Communicate in a timely manner with customers and technicians. Ensure that repairs are quoted, completed, and followed up on in a timely manner. Fully utilize the dispatch software system. Retain the ability to work on multiple primary duties at any given time.

• Receive and process all incoming customer calls for service
• Open work orders upon receipt of each call
• Dispatch road jobs efficiently
• Maintain Crown E-Order Board and update service channel regularly as needed
• Utilize the Soft Base dispatch system to its full capacity
• Review all work order header information for accuracy
• Assist technicians as needed
• Print PM due reports, schedule PMs, and update PM module
• Coordinate all field campaign completion
• Manage all Lift Power vehicle PMs
• Coordinate service with third party vendors
• Assist in shop job coordination
• Open and process POs and receipts for sublet, van maintenance, and shop supplies
• Assist Senior Billing Coordinator with various tasks
• Process service billing
• Assist with Fleestats billing
• Complete various tasks as assigned

• Strong written and verbal communications skills
• Customer service experience with multiple phone lines / incoming calls
• Organized and detail oriented
• Ability to work on multiple tasks at one time
• Ability to work well in a team environment; works well with others to serve external and internal customers
• Safety oriented
• Dispatch experience preferred

As set forth in Lift Power’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.