Bilingual Customer Service Representative

LOCATION

Savannah, GA

MCI is a tech‑enabled business services company with a strong call center footprint. We offer Customer Experience, Business Process Outsourcing, and Anything‑as‑a‑Service cloud technology solutions across many industries.

We build an environment that allows professionals to grow their careers, access continuous learning, and contribute to a globally expanding organization.

We are seeking enthusiastic Bilingual Customer Service Representatives fluent in English and Spanish to provide exceptional support across inbound service programs, handling product/service inquiries, troubleshooting basic technical issues, processing account requests, and identifying opportunities for additional products.

As the first point of contact for our clients’ customers, you will build lasting relationships by delivering professional, efficient, empathetic service with every interaction.

This is a full‑time, entry‑level, on‑site position with varying schedules. No contact‑center experience required. We welcome candidates with customer‑facing experience in retail, hospitality, restaurants, or other service industries.

We provide comprehensive training and career advancement opportunities into roles such as Supervisor, Trainer, QA, and Operations Management.

• Handle inbound and outbound customer interactions courteously, timely, and professionally.
• Deliver outstanding customer service in both English and Spanish.
• Listen carefully, identify needs, and provide effective solutions.
• Troubleshoot basic technical issues and assist customers with products, services, billing, and account inquiries.
• Build strong customer relationships through professional and empathetic communication.
• Identify opportunities to recommend additional products and services.
• Use company systems and technology to manage accounts and complete related tasks.
• Accurately document interactions, requests, and claims in company systems.
• Follow all client‑specific processes, scripts, policies, and compliance requirements.
• Use knowledge bases and training resources to provide accurate information.
• Protect confidential customer information in accordance with company policies.
• Escalate complex concerns to the appropriate department or management when necessary.
• Strive to achieve first‑contact resolution through effective problem‑solving and communication.
• Participate in ongoing training, team meetings, and coaching to remain current on products, systems, and processes.
• Meet established quality, productivity, attendance, and schedule adherence expectations.

• Must be at least 18 years of age.
• High school diploma or equivalent.
• Fluent in both English and Spanish with excellent verbal and written communication skills.
• Experience using computers for data entry and customer support activities.
• Ability to type accurately at a minimum of 20 words per minute.
• Reliable high‑speed internet connection (minimum 20 Mbps) for work‑from‑home programs where applicable.
• Strong organizational, communication, and time‑management skills.
• Basic proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook).
• Comfortable working with Windows‑based applications and learning new software systems.
• Strong analytical, troubleshooting, and problem‑solving skills.
• Excellent conflict resolution and interpersonal skills.
• Customer‑focused with empathy, patience, professionalism, and passion for helping others.
• Ability to multitask, stay organized, and work independently in a fast‑paced environment.
• Dependable with excellent attendance and punctuality.
• Strong team player who thrives in a collaborative environment.
• Availability to work scheduled shifts, including the required training period.

• One year of experience in customer service, technical support, inside sales, back‑office operations, live chat, administrative support, or a contact‑center environment.
• Previous experience supporting state or federal government programs (advantageous).
• Experience in retail, hospitality, food service, or other customer‑facing roles.

All MCI Locations

• Must be authorized to work in the country where the job is based.

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